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Why You're Still Getting WPForms Weekly Summary Emails (And How to Stop Them)

17 threads Sep 7, 2025 Plugin → Wpforms

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Many WordPress users rely on WPForms for their contact forms but find themselves frustrated when they continue to receive weekly summary emails even after disabling the feature. This common issue can clutter your inbox and feel like you're not in control of your own site's notifications. Based on community reports and troubleshooting threads, we've compiled the most effective solutions to resolve this problem for good.

Why This Happens

The weekly summary email is a feature designed to keep you informed about your form activity. However, several technical scenarios can cause it to continue sending even after you've disabled it in your WPForms settings:

  • Multiple Site Instances: The most common cause is having a staging or development site that uses the same admin email address. The summary email might be generated from this alternate location.
  • Scheduled Action Persistence: The cron job (wpforms_email_summaries_cron) responsible for sending the emails might remain active in your system's scheduler.
  • Custom Code Conflict: Some themes or custom code snippets might intentionally remove the disable option from your settings panel.
  • Plugin Confusion: You might be receiving summary emails from another plugin like WP Mail SMTP instead of WPForms.

How to Permanently Disable WPForms Email Summaries

Solution 1: Identify the Source Website

Before taking any technical steps, click the "View all your forms" link in the summary email footer. This will direct you to the WordPress admin dashboard of the website generating the email. If this isn't your primary live site, you've found the source. Log into that site's WPForms settings and disable summaries there.

Solution 2: Clear Scheduled Actions

If the setting is disabled but emails persist, a scheduled action might need manual removal:

  1. Navigate to WPForms → Tools → Scheduled Actions in your WordPress dashboard.
  2. Go to the last pages of the list and search for the wpforms_email_summaries_cron hook.
  3. If you find any items with a "Pending" status, delete them to prevent future emails.

Solution 3: Check for Restrictive Code Snippets

If the option to disable summaries doesn't appear in your settings at all (WPForms → Settings → Misc), your theme or a custom plugin might be hiding it. Search your theme's functions.php file and any custom code plugins for a snippet that removes this option. The WPForms team has documented this possibility in their resources.

Solution 4: Verify the Sending Plugin

Carefully examine the email you're receiving. If it mentions "WP Mail SMTP" anywhere in the content, it's coming from that plugin instead. You'll need to disable summaries within the WP Mail SMTP plugin settings following their specific documentation.

When Emails and Entries Don't Match

Some users report receiving summary emails that show more entries than the notification emails they've actually received. This typically indicates an email delivery issue, not a problem with the summary system itself. Form submissions are being recorded by WordPress, but the notification emails aren't reaching your inbox due to spam filtering or mail server authentication problems. Configuring an SMTP plugin to handle email delivery from your site often resolves this discrepancy.

By following these steps, you should be able to regain control over your email notifications and stop unwanted WPForms summary emails from arriving in your inbox.

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