Why Is My MailPoet Account Stuck on 'Pending Approval'?

If you've signed up for a free MailPoet – Newsletters, Email Marketing, and Automation account and find yourself staring at a 'Pending Approval' status for days, you're not alone. This is a common point of confusion for new users. This guide will explain why this happens and what you can do about it.

Why Does the 'Pending Approval' Status Happen?

All new accounts, including free ones, go through a verification process. This is an automated check performed by the MailPoet system to ensure the account and associated website adhere to their terms of service. While this process is often quick, it can sometimes take longer than the expected 48 hours due to high volumes of new signups or if the automated system flags an account for a more detailed manual review.

Common Solutions for a Stuck 'Pending Approval' Status

Based on community reports and resolutions, here are the most effective steps to resolve this issue.

1. Wait a Little Longer (But Not Too Long)

While the process can sometimes take a few days, it should not extend beyond a full week. If your account has been pending for more than 3-4 business days, it's time to take action.

2. The Most Effective Step: Post on the Public Support Forum

For users on a free plan, the primary method to get help with account approval is to create a public post on the official MailPoet support forum. This is explicitly mentioned in their system messages. When you post:

• Clearly state that your account is stuck on 'Pending Approval'.
• Include the URL of your website (if you are comfortable doing so) or mention that you can provide it privately if asked.

In numerous cases, as seen in the sample threads, a support representative will respond to the public forum post, review the account internally, and manually approve it, often resolving the issue quickly.

3. Check Your Email Inbox

After you post on the forum, be sure to monitor the email address associated with your MailPoet account. In some cases, such as with account suspensions, the support team may follow up via email to request more information or to notify you of the resolution. Ensure emails from MailPoet are not going to your spam folder.

What Doesn't Work for Free Accounts

It's important to manage expectations. Free account users do not have access to direct, private ticket support. The official support channel is the public forum. Posting there is the intended and correct way to get assistance for account issues like this.

Conclusion

A 'Pending Approval' status is usually just a temporary hurdle. The most reliable solution is to engage with the support system as designed for free users: by posting a clear, public request on their forum. This action typically prompts a manual review that gets your account approved and ready to use.