BugWP logo BugWP
Back to Community
Home / Community / Plugin → Woocommerce cart abandonment recovery

Understanding WooCommerce Cart Abandonment Recovery and WPML Compatibility

16 threads Sep 7, 2025 Plugin → Woocommerce cart abandonment recovery

Content

If you run a multilingual WooCommerce store, integrating different plugins can sometimes be a challenge. A common question that arises in the community is about the compatibility between the 'WooCommerce Cart Abandonment Recovery' plugin and popular multilingual solutions like WPML and Polylang. This article explains the current state of this compatibility and outlines the available workarounds based on community findings.

The Core Issue: Lack of Native Multilingual Support

Based on numerous support threads, the official stance from the 'WooCommerce Cart Abandonment Recovery' team is that their plugin does not currently have native support for multilingual plugins like WPML or Polylang. This means the plugin's core functionality, particularly its email templates, is not designed to automatically detect a customer's language and send a translated email.

Why This Happens

The plugin operates by sending a series of pre-configured email templates to users who abandon their carts. These templates are created and stored in a single language within the plugin's settings. Without built-in integration, the plugin cannot communicate with multilingual plugins to swap the email content for the appropriate language before sending. The team has acknowledged this is a popular feature request and has indicated it is on their development roadmap, but they have not provided a specific timeline for its implementation.

Available Workarounds and Solutions

While native support is not available, the community has discussed a few potential methods to achieve multilingual functionality:

  1. Manual Translation in Email Templates: The most straightforward method is to manually create separate email templates for each language your store supports. You can paste the translated content directly into each template's body within the plugin's settings. The significant limitation is that the same template (and therefore language) will be sent to all users, regardless of their site language.
  2. Using Loco Translate: Several support responses suggest using the Loco Translate plugin. This tool can be used to translate the plugin's static strings and admin interface. However, it is important to note that community members have clarified this does not translate the content of the dynamic email templates that are sent to customers.
  3. Custom Code Filter (Advanced): One community member shared a highly technical workaround involving a custom PHP filter hook (woo_ca_send_email_data). This code attempts to intercept the email data and make the body static, potentially allowing for custom language manipulation. This solution requires advanced development skills to implement and customize correctly.

Conclusion and Outlook

For store owners requiring fully automated, language-specific abandonment emails, the 'WooCommerce Cart Abandonment Recovery' plugin currently lacks native support for WPML and Polylang. The best immediate solution is to manually manage templates, though this is not a scalable fix for stores with many languages.

The development team has noted this is a highly requested feature. Those interested in seeing it implemented can contribute to the visibility of this request on the team's official Ideas Board.

Related Support Threads Support