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Troubleshooting the Inactive Import Button in One Click Demo Import

12 threads Sep 7, 2025 Plugin → One click demo import

Content

One of the most common support questions for the One Click Demo Import plugin is a simple but frustrating one: you've selected your import files, but the main "Import" button remains grayed out and inactive, preventing you from moving forward. This guide will walk you through the most common causes and their solutions.

Why Does This Happen?

The import button's state is controlled by JavaScript. If it's not becoming active, it typically indicates one of a few issues:

  • A JavaScript error is halting the script on the page.
  • The files you've selected are not in the expected format.
  • A conflict with your browser, another plugin, or your WordPress environment is preventing the script from running correctly.

How to Troubleshoot and Fix the Inactive Button

1. Check Your Browser's Console for Errors

The first and most critical step is to check your browser's JavaScript console for any error messages.

  1. On the import screen, right-click and select "Inspect".
  2. Click on the "Console" tab.
  3. Now, attempt to select your import files again.
  4. Look for any red error messages that appear in the console. These errors are the biggest clue to solving the problem, as they could point to a conflict with your theme or another plugin.

2. Verify Your File Types and Selection

The plugin expects specific file types for each import category. Ensure you have selected valid files for the import type you are attempting (e.g., an XML file for Content, a DAT or JSON file for Customizer settings, a WIE file for Widgets). Selecting an incorrect file type or leaving a required field empty will keep the button disabled.

3. Perform a Conflict Test

JavaScript errors are often caused by conflicts. To test for this:

  1. Temporarily switch to a default WordPress theme like Twenty Twenty-One.
  2. Deactivate all your other plugins except for One Click Demo Import.
  3. Clear your browser cache and try the import process again.
  4. If the button now works, reactivate your plugins and theme one-by-one, testing after each, to identify the source of the conflict.

4. Test in a Different Browser

Sometimes, browser extensions or the browser itself can cause issues. Try using a different web browser (e.g., Chrome, Firefox, Safari) to see if the problem persists. This can quickly rule out a local browser issue.

5. Check Your WordPress and PHP Version

While not directly mentioned in the sample thread as a cause for the inactive button, ensuring your WordPress and PHP versions are up-to-date is a fundamental troubleshooting step for any plugin issue. An outdated environment can lead to unpredictable behavior.

By systematically working through these steps, you should be able to identify and resolve the issue preventing the One Click Demo Import button from activating.

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