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Troubleshooting the 'Continue Button Disabled' Issue in Google for WooCommerce Setup

26 threads Sep 22, 2025 Plugin → Google for woocommerce

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Many users encounter a frustrating roadblock when setting up the Google for WooCommerce plugin: the Continue button remains disabled on the first setup step, preventing them from moving forward. This guide will explain the common causes and provide step-by-step solutions to resolve this issue.

Why Does This Happen?

The setup wizard performs several checks before enabling the Continue button. If any of these prerequisites are not met, the button will remain greyed out. Based on community reports, the most frequent causes are:

  • An incomplete store address in WooCommerce settings.
  • A conflict with another plugin or theme.
  • A temporary connection issue with Google's services.
  • Outdated plugin or WooCommerce versions.

How to Fix the Disabled Continue Button

1. Verify Your WooCommerce Store Address

This is the most common solution. The plugin requires a complete physical address to proceed.

  1. Navigate to WooCommerce > Settings > General in your WordPress admin.
  2. Ensure all address fields (Address line 1, City, Postcode / ZIP, and Country) are filled in accurately.
  3. Save the changes.
  4. Return to the Google for WooCommerce setup wizard and refresh the page.

2. Perform a Conflict Test

A theme or plugin conflict can often interfere with the setup process.

  1. Temporarily switch your theme to a default WordPress theme like Storefront or Twenty Twenty-Four.
  2. Deactivate all plugins except for WooCommerce and Google Listings & Ads.
  3. Clear your browser cache and hard-refresh the setup page (Ctrl + F5 on Windows, Cmd + Shift + R on Mac).
  4. Check if the Continue button is now enabled. If it is, reactivate your theme and plugins one-by-one to identify the source of the conflict.

3. Check for PHP Error Logs

Some underlying PHP errors can halt the JavaScript that controls the button. Check your WooCommerce logs for clues.

  1. Go to WooCommerce > Status > Logs.
  2. Look for log files prefixed with google-listings-and-ads- or fatal-errors.
  3. Open the most recent ones and look for any errors that occurred around the time you tried the setup. These errors can point to a specific incompatible plugin or theme function.

4. Reset the Plugin's Configuration Data

In some cases, corrupted temporary data from a previous setup attempt can cause issues.

  1. Navigate to https://yoursite.com/wp-admin/options.php (replace with your actual site URL).
  2. On this page, use your browser's search function (Ctrl + F) to find all fields that start with gla_.
  3. Carefully empty the values of these fields (do not change fields that are greyed out).
  4. Scroll to the bottom of the page and click Save Changes.
  5. Attempt the setup process again from the beginning.

When to Seek Further Help

If you have tried all the steps above and the issue persists, it's helpful to gather more information before seeking community support. Be prepared to provide:

  • Your site's System Status Report, found under WooCommerce > Status.
  • Any relevant error logs from WooCommerce > Status > Logs.
  • A screenshot of the setup screen where the button is disabled.

By systematically working through these solutions, you can identify and resolve the issue preventing you from completing the Google for WooCommerce setup.

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