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Troubleshooting Spectra Popup Builder: Why Your Popups Won't Display

10 threads Sep 9, 2025 Plugin → Spectra gutenberg blocks – website builder for the block editor

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If you're using the Spectra Gutenberg Blocks Popup Builder and your popups aren't displaying, you're not alone. This is a common issue that can be caused by several factors. This guide will walk you through the most effective troubleshooting steps to get your popups working again.

Why Popups Might Not Display

Based on community reports, popups can fail to trigger for several reasons:

  • Conflicts with other plugins or your theme
  • Cached files preventing new changes from loading
  • Incorrect responsive settings hiding the popup on certain devices
  • A temporary bug introduced by a plugin update

Step-by-Step Troubleshooting

1. Clear All Caches

This is the first and most crucial step. Clear your browser cache, any WordPress caching plugins (like WP Rocket, W3 Total Cache), and your server-level cache (if applicable, such as from your hosting provider's dashboard). After clearing, test your site in a private/incognito browser window.

2. Perform a Conflict Test

If clearing the cache doesn't work, a plugin or theme conflict is likely. To test this:

  1. Temporarily deactivate all plugins except Spectra and Spectra Pro (if you have it).
  2. Switch your theme to a default WordPress theme like Twenty Twenty-One.
  3. Check if the popup now works. If it does, reactivate your plugins one by one and switch back to your theme, testing after each change, to identify the culprit.

3. Check Responsive Conditions

If your popup works on desktop but not on mobile (or vice-versa), check the popup's responsive settings. Ensure it is not set to be hidden on the device where it's failing to appear. The Popup Builder has options to show or hide content based on the user's device.

4. Regenerate Assets

Within the WordPress dashboard, navigate to Spectra > Settings. Find the option to 'Regenerate Assets' and click it. This can resolve issues where old CSS or JavaScript files are being served.

5. Test a Fresh Installation

As seen in one user's report, the issue was isolated to their specific site. If you have the ability, testing on a fresh WordPress installation with only Spectra and a default theme can help determine if the problem is with your main site's environment.

When to Seek Further Help

If you have followed all these steps and your popups still do not display, the issue may be more complex. Since the Spectra Gutenberg Blocks team is best equipped to handle specific, deep-rooted bugs, you may need to provide them with more details. Be prepared to share your site's URL and the steps you have already taken to troubleshoot.

Remember, troubleshooting is a process of elimination. By methodically working through these steps, you can usually identify and resolve the issue preventing your Spectra popups from displaying correctly.

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