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Troubleshooting Royal Elementor Addons Woo Grid: Products Not Displaying Correctly

58 threads Sep 16, 2025 Plugin → Royal elementor addons and templates

Content

Many users of the Royal Elementor Addons plugin rely on the powerful Woo Grid/Slider/Carousel widget to showcase their products. However, a common and frustrating issue arises when this widget fails to display products correctly on the live site, even though everything looks perfect in the Elementor editor.

What Does This Issue Look Like?

Based on community reports, the problem manifests in several ways:

  • The product grid appears completely blank or shows empty spaces on the front end.
  • Products are visible in the editor but vanish when the page is previewed or published.
  • The widget container is present and may even change size, but no product content is loaded.
  • Changing query settings (e.g., from 'All' to 'Product') can cause formatting to break, displaying incorrect colors or layouts.

Why Does This Happen?

This discrepancy between the editor and the live view is rarely due to a single cause. The most common culprits are conflicts with other plugins or the active theme, incorrect widget settings, or server-side caching that hasn't been properly cleared. The issue often surfaces after a plugin or theme update, which can introduce new conflicts.

How to Troubleshoot and Fix It

Here are the most effective steps to resolve this problem, starting with the simplest solutions.

Step 1: Perform Basic Conflict Testing

The first and most crucial step is to rule out conflicts with other software on your site.

  1. Switch Themes Temporarily: Activate a default WordPress theme like Twenty Twenty-Four. If the products appear, the issue is likely a conflict with your original theme.
  2. Deactivate Other Plugins: Disable all plugins except for WooCommerce and Royal Elementor Addons. If the grid works now, reactivate your other plugins one by one to identify which one is causing the conflict.

Step 2: Clear All Caches

Caching is a frequent offender. You must clear all possible caches:

  • Plugin Cache: Clear any cache from plugins like WP Rocket, W3 Total Cache, or LiteSpeed Cache.
  • Server Cache: If your hosting provider has a server-level cache (e.g., Varnish, Nginx), clear it from your hosting control panel or contact your host.
  • Browser Cache: Perform a hard refresh (Ctrl + F5 on Windows, Cmd + Shift + R on Mac) or test your site in an incognito/private browser window.
  • Regenerate Royal Data: Navigate to Royal Addons > Tools and click the 'Regenerate CSS & Data' button.

Step 3: Check the Widget's Query Settings

Incorrect query settings within the widget itself can prevent products from loading.

  1. Edit your page with Elementor.
  2. Click on the Woo Grid widget.
  3. Go to the Content Tab > Query.
  4. Ensure the Query Products setting is appropriate for your needs (e.g., 'All', 'Sale', 'Category').
  5. Verify that the 'Products Per Page' count is not set to an unexpectedly low number.
  6. If using a 'Manual Selection', double-check that the products you've chosen are published and in stock.

Step 4: Investigate for Specific Scenarios

  • Bundle Products: Some users report that product bundles from plugins like WooCommerce Product Bundles may not display. This typically indicates a compatibility issue that may require an update from either plugin's development team.
  • Dynamic vs. Manual Query: Test if the problem occurs only in 'Dynamic' mode or also in 'Manual Selection' mode. This can help narrow down whether the issue is with the query logic or the specific products.

When to Seek Further Help

If you have tried all the steps above and the issue persists, the problem may be more complex and require deeper technical investigation. In such cases, the 'Royal Elementor Addons and Templates' team often requests specific diagnostic information to replicate the issue. This typically includes:

  • A full system status report from Tools > Site Health > Info.
  • The URL of the page where the problem is occurring.

Gathering this information before seeking help from community forums can significantly speed up the troubleshooting process.

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