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Troubleshooting Royal Elementor Addons Form Builder Email Delivery Issues

17 threads Sep 11, 2025 Plugin → Royal elementor addons and templates

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One of the most common issues users encounter with the Royal Elementor Addons Form Builder is forms that appear to submit successfully but never deliver an email to the administrator. This can be a frustrating problem, especially when you're relying on the form for leads or customer inquiries.

Why Does This Happen?

Email delivery problems in WordPress are rarely caused by a single plugin. More often, they stem from a conflict between various parts of your website's ecosystem. Based on common support threads for Royal Elementor Addons, the issue typically falls into one of these categories:

  • General WordPress Mail Functionality: The core WordPress mailing system may not be configured correctly on your server or hosting environment.
  • Plugin or Theme Conflicts: Another plugin or your theme could be interfering with the form's submission process or email functionality.
  • SMTP Configuration: Without a dedicated SMTP (Simple Mail Transfer Protocol) plugin, emails are often treated as less secure by providers like Gmail or Outlook, leading to them being blocked or sent to spam.
  • Incorrect Form Configuration: While less common, a misconfigured 'From' address or other form setting can sometimes cause delivery failures.

How to Troubleshoot and Fix Form Email Problems

Here are the most effective steps to diagnose and resolve email delivery issues with the Form Builder, compiled from community experiences.

Step 1: Install an SMTP Plugin

This is the most critical step and resolves the vast majority of email issues. An SMTP plugin sends emails through a proper, authenticated mail server (like your Gmail account or your hosting company's server) instead of the basic PHP `mail()` function, which is often unreliable.

  1. Install and activate a reputable SMTP plugin like WP Mail SMTP.
  2. Configure the plugin with your email service's credentials (e.g., your Gmail/Outlook account or your host's SMTP settings).
  3. Send a test email from the plugin's settings to confirm everything is working.

Step 2: Perform a Conflict Test

To rule out conflicts with other plugins or your theme, follow this process:

  1. Switch Themes Temporarily: Activate a default WordPress theme like Twenty Twenty-Four and test your form.
  2. Deactivate Plugins: Deactivate all other plugins except for Elementor and Royal Elementor Addons. Test the form.
  3. If the form works, reactivate your plugins one by one, testing after each, until you find the one causing the conflict.

Step 3: Check Form Configuration

Double-check your form's settings within the Elementor editor:

  • Ensure the 'To' email address in the form's Actions tab is correct.
  • Verify that the 'From' email address uses a domain name associated with your website (e.g., [email protected]). Using a generic @gmail.com address here can sometimes trigger spam filters.

Step 4: Check Spam/Junk Folders

Before concluding that emails are not sending, always check the spam or junk folder of the email account you're sending to. If emails are there, mark them as "Not Spam" to help train the filter.

When to Provide More Information

If the steps above do not resolve the issue, the problem may be more complex and related to your specific server environment. In such cases, the 'Royal Elementor Addons and Templates' team typically requests specific diagnostic information to investigate further. You can gather this information by:

  1. Navigating to Tools > Site Health > Info.
  2. Clicking the "Copy site info to clipboard" button.

This report contains crucial technical details about your WordPress installation that can help pinpoint server-specific conflicts or issues.

Important Note on Pro Version Support

It is important to note that according to WordPress.org forum guidelines, support for premium features of plugins (often called "Pro" versions) cannot be provided on this forum. If you are using the Pro version of Royal Elementor Addons and your issue is related to a Pro feature, you will need to contact the developer's support directly at their official support email for further assistance.

By methodically working through these steps, you can identify and fix the root cause of your form submission email problems and ensure you never miss a lead or inquiry again.

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