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Troubleshooting Premium Addons Mega Menu: Common Issues and Solutions

29 threads Sep 16, 2025 Plugin → Premium addons for elementor

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If you're using the Premium Addons for Elementor Mega Menu widget, you might occasionally run into issues where it disappears, breaks, or doesn't behave as expected. Based on community reports and solutions, this guide covers the most common problems and their verified fixes.

1. Menu Disappears or Breaks After an Update

The Problem: After updating Premium Addons, the mega menu vanishes on desktop, appears broken, or loads incorrectly.

Why It Happens: This is often caused by a bug introduced in a specific plugin version or a conflict with a new feature, such as the Dynamic Assets Generate option.

Solutions:

  • Roll Back the Plugin: The most immediate fix is to revert to the previous, stable version of Premium Addons (e.g., 4.9.49) until a new update is released. The 'Premium Addons for Elementor' team is typically quick to address these issues in subsequent patches.
  • Check for Caching Conflicts: If the issue is intermittent, it may be a conflict with your caching plugin (like WP Rocket) and the Dynamic Assets feature. Navigate to WP Dashboard → Premium Addons → Widgets & Addons and disable the Dynamic Assets Generate option. Clear all your caches (browser, plugin, server) afterward.
  • Update the Plugin: Always ensure you are running the latest version, as the development team frequently releases fixes for known bugs.

2. Mega Menu Not Loading or Loading Last

The Problem: The menu appears to break during page load, flickers, or loads significantly later than other page elements, leaving a blank space.

Why It Happens: This can be related to JavaScript loading order, CSS conflicts, or the aforementioned Dynamic Assets feature.

Solutions:

  • Refresh Assets: A simple but effective first step is to refresh the plugin's assets. Go to WP Dashboard → Premium Addons for Elementor → Widgets & Addons and click the Refresh Assets button.
  • Disable Dynamic Assets: As with the first issue, try disabling the Dynamic Assets Generate feature from the same settings tab.
  • Clear Cache: Thoroughly clear any and all caching systems on your site after making these changes.

3. "Enable Mega Menu" Toggle Not Working

The Problem: The option to enable the mega menu for a navigation item under Appearance > Menus is missing or cannot be toggled on.

Why It Happens: This is a confirmed bug that can occur after certain updates.

Solution: This issue is always resolved by updating Premium Addons for Elementor to the latest version. The development team is aware of it and typically releases a fix very quickly.

4. Mobile Menu Issues (Not Showing, Not Clickable)

The Problem: The mega menu works on desktop but fails to appear or function correctly on mobile devices. A common specific issue is that parent menu items with submenus in 'Expand/Slide' mode are not clickable to navigate to their link.

Why It Happens: Mobile rendering can be affected by different CSS and JS. The click behavior for parent items is a design limitation of the 'Expand/Slide' menu type.

Solutions:

  • Check Responsive Settings: Double-check all the responsive settings within the Mega Menu widget in the Elementor editor.
  • By Design Behavior: Be aware that for mobile 'Expand/Slide' menus, clicking a parent item will only expand to show its submenus and will not navigate to its link. This is the intended functionality.
  • Seek Further Help: For other mobile-specific bugs, the issue may require code-level debugging by the development team.

5. Custom CSS Breaking the Menu or Layout

The Problem: Adding custom CSS to style the menu causes unintended side effects, breaking the layout of other site elements like the admin bar or other header widgets.

Why It Happens: Using global CSS selectors (like a) will affect every instance of that element on the page, not just the menu.

Solution: Always use specific CSS classes that target only the mega menu. Inspect your menu using browser developer tools to find the unique classes generated by the Premium Addons widget and use those in your custom CSS rules to avoid global conflicts.

General Troubleshooting Steps

If you encounter an issue not listed above, always start with this basic troubleshooting process:

  1. Conflict Test: Temporarily deactivate all other plugins except Elementor and Premium Addons. Switch to a default WordPress theme (like Twenty Twenty-Four). If the issue resolves, reactivate your plugins and theme one by one to identify the culprit.
  2. Clear Caches: Clear your browser cache, any WordPress caching plugins, and server-side cache (if applicable).
  3. Check for Updates: Ensure WordPress, your theme, Elementor, and Premium Addons are all updated to their latest versions.

Many common issues with the Premium Addons Mega Menu can be resolved by following the steps above. The development team is generally responsive to bug reports and often includes fixes in rapid succession.

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