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Troubleshooting Premium Addons for Elementor Equal Height Issues

21 threads Sep 7, 2025 Plugin → Premium addons for elementor

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If you're using the Premium Addons for Elementor plugin, you may have encountered a common but frustrating issue: the Equal Height feature not working as expected. This powerful tool is designed to make sections, widgets, or columns the same height, creating a clean, professional layout. However, based on community reports, several factors can prevent it from functioning correctly.

Why Does the Equal Height Feature Stop Working?

Through analysis of user reports, several common causes for Equal Height failures have been identified:

  • Plugin or Theme Conflicts: A recent update to either Premium Addons, Elementor, your theme, or another plugin can sometimes break functionality. This was evident in threads where an update caused the Equal Height feature in the Blog and Pricing Table widgets to malfunction until a subsequent patch was released.
  • Incorrect CSS Selector: When using the 'Custom Selector' option, applying the wrong class is a frequent mistake. The feature only works on the specific elements targeted by the selector.
  • Dynamic Content Loading: Features like carousels, sliders, or lazy-loaded images can interfere. The Equal Height JavaScript may execute before this dynamic content has fully loaded, causing it to calculate incorrect heights. This was a noted cause for issues with team member images and content within carousels.
  • Browser Caching: Old cached versions of CSS or JavaScript files might prevent new fixes or settings from taking effect.
  • Specific Browser Issues: In rare cases, bugs may only manifest in certain browsers, such as Chrome on Android mobile devices, often due to how that browser handles script execution.

How to Troubleshoot and Fix Equal Height Problems

If your Equal Height feature isn't working, follow these steps to diagnose and resolve the issue.

1. Perform Basic Checks

Start with these fundamental steps:

  • Clear All Caches: Clear your WordPress caching plugin (if you use one), your server cache, and your browser cache.
  • Check for Updates: Ensure WordPress, Elementor, your theme, and all plugins, especially Premium Addons for Elementor, are updated to their latest versions. The Premium Addons for Elementor team frequently releases updates to address known bugs.
  • Confirm Feature is Enabled: Navigate to Premium Addons > Widgets & Add-ons in your WordPress dashboard and verify the 'Equal Height' feature is toggled on.

2. Identify Conflicts

A conflict is often the culprit. To test for one:

  • Deactivate Other Plugins: Temporarily deactivate all plugins except Elementor and Premium Addons. If the Equal Height feature starts working, reactivate your plugins one by one to identify which one is causing the conflict.
  • Switch Themes: Temporarily switch to a default WordPress theme like Twenty Twenty-Four. If the issue is resolved, the problem is likely with your theme.

3. Use the Correct Custom Selector

If you are using the 'Custom Selector' option, ensure you are targeting the correct CSS class of the immediate parent container you want to affect. Using a class that is too generic or that targets a child element will not work. For example, for the Premium Pricing Table widget, users found success using .premium-pricing-table-container instead of a different class. Use your browser's inspector tool to identify the correct class.

4. Address Dynamic Content and Loading Issues

If your equal height content is inside a slider, carousel, or uses lazy loading, try these solutions:

  • Disable Lazy Loading: If you have a lazy loading plugin or feature enabled, try deactivating it for the specific page or excluding the images in question. Lazy loading can delay image loading, causing the height calculation to run prematurely.
  • Re-initialize on Load: For content in carousels, the Equal Height script may need to be triggered again after the slider initializes. This is a more advanced fix that may require custom code.

5. Check Known Issues and Rollback if Necessary

If your issue started immediately after a plugin update, check community forums to see if other users are reporting the same bug. The Premium Addons for Elementor team is generally quick to address widespread issues. If a new version has broken your site, you can roll back to a previous stable version. Navigate to Premium Addons > Version Control to revert to an earlier release while waiting for an official fix.

When All Else Fails

If you've tried all the steps above and the issue persists, you will need to provide specific information to get further help from the community. Be prepared to share:

  • The URL of the page where the issue is occurring.
  • A clear description of what is not working (e.g., "The images are different heights" or "The boxes align only on browser resize").
  • The exact settings you are using for the Equal Height feature, including any custom selectors.
  • The name of the widget you are trying to apply Equal Height to (e.g., Premium Blog, Pricing Table, Team Members).

By methodically working through these potential causes, you can usually identify and resolve what's preventing the Equal Height feature from creating the polished, uniform layout you want.

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