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Troubleshooting MetForm: Common Issues with Conditional Logic and How to Fix Them

17 threads Sep 9, 2025

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Why is My MetForm Conditional Logic Not Working?

Many users of the 'MetForm – Contact Form, Survey, Quiz, & Custom Form Builder for Elementor' plugin encounter issues where conditional logic fails to display or hide fields as expected. This is a common frustration, especially when building dynamic forms like quote calculators or product selectors. Based on community reports, this problem often stems from how the form is configured and interacts with other page elements.

Common Symptoms and Root Causes

Users have reported several specific scenarios where conditional logic malfunctions:

  • Fields within a section not displaying at all after enabling conditional logic.
  • Calculation fields not updating with default values on page load, requiring a user interaction first.
  • Image Select fields not showing or hiding based on a user's selection from a dropdown.
  • Logic based on Slider or Number field values not triggering correctly.

These issues can often be traced to a few common causes, including JavaScript conflicts, form field configuration errors, or the form being placed inside a narrow container that interferes with the rendering of dynamic elements.

Step-by-Step Troubleshooting Guide

1. Check for JavaScript Conflicts

Conflicts with other plugins or your theme are a primary cause of dysfunctional conditional logic. To test for this:

  1. Temporarily switch to a default WordPress theme like Twenty Twenty-One.
  2. Deactivate all other plugins except for Elementor and MetForm.
  3. Check if the conditional logic works correctly now.
  4. If it does, reactivate your plugins one by one to identify the culprit.

2. Verify Field Configuration

Incorrect setup is another frequent source of problems. Double-check these settings in your MetForm form builder:

  • Unique Field Names: Ensure every field in your form has a unique name. Duplicate names can break functionality.
  • Conditional Logic Rules: Review your "Show" or "Hide" rules. A simple typo in a field value (e.g., "Product x" vs. "Product X") can cause the rule to fail.
  • Default Values: For calculation fields, confirm that the source fields (e.g., sliders) have their default values set correctly.

3. Inspect Container Width

As seen in Thread 6, the form's container can sometimes be too narrow, causing the conditional elements to be cropped or not display properly. This is especially true for elements like calendars that pop out. Try placing the form in a wider container or full-width section to see if this resolves the display issue.

4. Test on a Mobile Device

Some issues, particularly with date pickers and other interactive elements, may only appear on mobile views (Thread 10). Always test your form's conditional logic on both desktop and mobile to ensure it works for all users.

When to Seek Further Help

If you have followed all these steps and your conditional logic is still not functioning, the issue might be more complex. The community can be a great resource. When asking for help, be prepared to provide:

  • The URL of the page with the form.
  • A clear description of what should happen versus what is actually happening.
  • Screenshots or a screen recording of the behavior.
  • A list of your active plugins and theme.

While the 'MetForm – Contact Form, Survey, Quiz, & Custom Form Builder for Elementor' team is continuously working to improve the plugin, understanding these common pitfalls can often help you resolve conditional logic issues quickly and get your dynamic forms working smoothly.

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