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Troubleshooting Joinchat Google Analytics 4 (GA4) Event Tracking Issues

17 threads Sep 16, 2025 Plugin → Joinchat

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If your Joinchat plugin has stopped sending WhatsApp click events to Google Analytics 4 (GA4), you're not alone. This is a common issue reported by users after updates or changes to their analytics setup. This guide will help you diagnose and fix the problem.

Why Joinchat GA4 Events Stop Working

Based on community reports, the most common causes are:

  • Conflicts with MonsterInsights: This popular analytics plugin uses a custom tracker name (__gaTracker) instead of the standard ga or gtag object that Joinchat expects.
  • JavaScript Optimization Plugins: Caching or minification tools can sometimes break the JavaScript event that triggers the analytics call.
  • Multiple Tracking Codes: Having both Universal Analytics (UA) and GA4 codes, or duplicate tags, can create conflicts.
  • Plugin Changes: The Joinchat team has updated their analytics implementation over time, which can affect existing setups.

How to Fix Joinchat GA4 Tracking

Solution 1: Fix MonsterInsights Compatibility

If you use MonsterInsights, try these steps:

  1. Enable Compatibility Mode: In your MonsterInsights settings, look for a "Compatibility Mode" option and enable it.
  2. Add Custom JavaScript (Alternative): If compatibility mode doesn't work, add this code to your site (in a custom HTML widget or via your theme's header): 
    <script>
(function ($) {
  $(document).on('joinchat:event', function (event, params) {
    __gaTracker('set', 'transport', 'beacon');
    __gaTracker.getAll().forEach(function (tracker) {
      tracker.send("event", 'JoinChat', 'click', params.event_label);
    });
  });
}(jQuery));
</script>

Solution 2: Disable Conflicting Plugins Temporarily

Temporarily disable any caching, minification, or JavaScript optimization plugins. Clear all caches and test if GA4 events start working. If they do, re-enable plugins one by one to identify the culprit, then adjust its settings to exclude Joinchat scripts from optimization.

Solution 3: Check for Multiple GA Tags

Use your browser's developer tools (F12) to check the Console and Network tabs for errors. Look for multiple Google Analytics tags or errors mentioning ga, gtag, or __gaTracker. Ensure you have only one clean GA4 implementation.

Solution 4: Customize or Disable the Default Event

You can modify the default GA4 event behavior using filters or JavaScript:

Change the Event Name: Add this PHP code to your theme's functions.php file to change the event name from 'generate_lead' to something else: 

add_filter( 'joinchat_get_settings', function( $settings ){
    $settings['ga_event'] = 'Joinchat';
    return $settings;
} );

Disable Joinchat Events Entirely: If you prefer to handle tracking entirely through Google Tag Manager, you can prevent Joinchat from sending its default events with this JavaScript snippet: 

jQuery(document).on('joinchat:event', function (event, params) {
    // Return false to stop all default events
    return false;
    
    // Or, send your own custom event to GTM here instead
});

Need More Help?

If these solutions don't resolve your issue, check the official Joinchat FAQ section for more code examples and advanced configuration options. The Joinchat team has historically been responsive to these common GA4 integration issues in their support forums.

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