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Troubleshooting Image and Logo Display Issues in the Hello Elementor Theme

24 threads Sep 16, 2025 Theme → Hello elementor

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Many users of the lightweight Hello Elementor theme encounter issues where images, logos, and other media don't display or behave as expected. This guide covers the most common problems and their solutions, helping you get your site looking perfect.

Common Image and Media Issues

Based on community reports, these are the frequent challenges users face:

  • Logo size not changing despite adjustments in the Customizer or Elementor.
  • Featured images not appearing on blog posts or single pages.
  • Alt text for logos or featured images not displaying, even when set in the media library.
  • Site icon (favicon) not showing in Google Search Console or browser tabs.
  • Images in WordPress posts (using the classic editor) not centering or having broken links.

Why These Issues Occur

The Hello Elementor theme is designed to be minimal and gets out of Elementor's way. This means it has very few built-in display controls for things like logos or featured images, relying instead on WordPress core functionality, Elementor's widgets, or your page builder templates. Conflicts often arise from:

  • Caching: Both plugin caching (e.g., Hummingbird) and browser cache can serve old versions of images and alt text.
  • SEO Plugin Settings: Plugins like Yoast SEO or RankMath often control meta tags, site icons in search results, and other display features, overriding theme settings.
  • Template Configuration: If you are using Elementor to build your single post or archive templates, the theme's native display logic may be overridden by your template's design.

Step-by-Step Troubleshooting Guide

1. Logo and Favicon Issues

Problem: Logo size won't change, appears twice, or favicon isn't visible.

Solution:

  • Size & Duplication: The Hello theme itself does not have logo size controls. Size is typically managed by the Site Logo widget in your Elementor Header template. Edit your header template and adjust the logo's width in the widget settings. If your logo appears twice, you likely have it added in both the WordPress Customizer and an Elementor header template. Remove it from one location.
  • Favicon/Site Icon: The Hello theme does not add favicon code. This is handled by WordPress core or, more commonly, your SEO plugin. Set your site icon in Appearance > Customize > Site Identity and then ensure your SEO plugin (e.g., Yoast, AIOSEO) is configured to output this data correctly.

2. Featured Image and Alt Text Problems

Problem: Featured image doesn't show on blog posts, or its alt text is missing.

Solution:

  • Displaying the Image: The theme will show the featured image by default on single posts unless you have created a custom Single Post template in Elementor Pro that omits the featured image widget. Check your Elementor theme builder to see if a template is applied and edit it to include the Featured Image widget.
  • Missing Alt Text: If the alt text is set in the media library but not output on the frontend, the issue is often how the image is called in your template. When using the Elementor Featured Image widget, ensure the alt text option is set to Custom or Site Default. If you are not using Elementor for posts, this is likely a caching issue. Clear all your site and server caches.

3. General Image and Gallery Problems

Problem: Images in classic editor posts don't center, gallery drag-and-drop doesn't work, or images aren't clickable.

Solution:

  • Alignment & Linking: Styling for images within the classic editor's post content is primarily controlled by your theme's stylesheet. If alignment or link styles aren't working, try adding custom CSS to fix it. For example, to center images, you could add .post-content img { display: block; margin: 0 auto; } to the Additional CSS section in the Customizer.
  • Gallery Widget Issues: Problems with Elementor Pro's gallery widget (e.g., broken drag-and-drop) are typically caused by a JavaScript conflict with another plugin. Deactivate all plugins except Elementor and see if the functionality returns. If it does, reactivate your plugins one by one to find the culprit.

4. The Nuclear Option: Caching and Conflicts

If the solutions above don't work, follow this general troubleshooting process:

  1. Clear All Caches: Purge your caching plugin, server-level cache (if applicable), and your browser cache.
  2. Disable Plugins: Temporarily deactivate all plugins except Elementor. If the problem is resolved, reactivate them one by one to identify which one is causing the conflict.
  3. Check Theme Styles: As a last resort, ensure your custom CSS isn't accidentally hiding elements or overriding styles with overly specific selectors.

By methodically working through these steps, you can resolve most image-related display issues in the Hello Elementor theme.

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