Back to Community
Home / Community / Plugin → Joinchat

Troubleshooting Guide: Why Your Joinchat WhatsApp Icon Isn't Showing (And How to Fix It)

28 threads Sep 16, 2025 Plugin → Joinchat

Content

One of the most common issues users encounter with the Joinchat plugin is the WhatsApp button not appearing on their website. This can be frustrating, especially after proper configuration. Based on community reports and solutions, here are the primary reasons and fixes for this problem.

Why the Joinchat Icon Might Not Appear

The icon's disappearance is rarely due to a fundamental plugin bug. Instead, it's almost always caused by a conflict with other elements on your site. The most frequent culprits are:

  • Z-Index Conflicts: Another element, like a cookie consent bar or a sticky header/footer, is layered on top of the WhatsApp button, hiding it from view.
  • JavaScript Loading Issues: The plugin's necessary JavaScript files are not being loaded in the website footer.
  • CSS Conflicts: Custom styles from your theme or other plugins are overriding Joinchat's styles, making the button invisible.
  • Optimization Plugins: Aggressive caching or script optimization plugins (e.g., Autoptimize) can sometimes break the way Joinchat loads.
  • Theme Footer Problems: The theme may be missing the essential wp_footer() hook, which is required to output the plugin's code.

Common Solutions to Try

1. Fix Z-Index Conflicts (Most Common Fix)

If the icon is present but hidden behind another element, you can force it to the top layer with custom CSS.

  1. Navigate to your WordPress dashboard.
  2. Go to Appearance > Customize > Additional CSS.
  3. Add the following code snippet: 
    .whatsappme { 
    z-index: 999999 !important; 
}
  4. Publish the changes.

2. Check for JavaScript Loading

If the plugin's HTML and CSS load but the icon is non-interactive or missing, the JavaScript may not be firing. Ensure your theme's footer.php file includes the function <?php wp_footer(); ?> just before the closing </body> tag. This is critical for many plugins to work correctly.

3. Disable Optimization/Caching Plugins

As noted in the community threads, plugins like Autoptimize can cause conflicts. Temporarily deactivate any caching, minification, or script optimization plugins to see if the Joinchat icon reappears. If it does, you will need to reconfigure your optimization plugin to exclude Joinchat's scripts from being altered.

4. Reposition the Icon on Mobile

Sometimes the icon is present but is covered by a mobile menu bar at the bottom of the screen. You can adjust its position upward with custom CSS.

@media (max-width: 767px) {
    .whatsappme { 
        bottom: 100px !important; /* Adjust this value as needed */
    }
}

5. Verify Plugin Installation

In rare cases, ensure the plugin is actually installed and activated. Some users have reported that after deinstallation, a cached version of the icon might remain. A full cache purge on your site and browser can resolve this.

When to Seek Further Help

If none of these solutions work, the issue could be a more unique conflict with your specific theme or plugin setup. The best way to get help is to provide a link to your website so others can inspect the code directly using browser tools. This allows for a precise diagnosis of whether the icon's code is present but hidden or not loading at all.

Related Support Threads Support