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Troubleshooting: Cookie Notice Not Appearing on Homepage

17 threads Sep 16, 2025 Plugin → Cookie notice & compliance for gdpr / ccpa

Content

A common issue reported by users of the 'Cookie Notice & Compliance for GDPR / CCPA' plugin is that the cookie notification banner stops appearing on the homepage after an update, while it continues to work on other site pages. This problem is often linked to caching mechanisms and has been noted in several plugin versions, including 2.0.3 and 2.4.2.

Why This Happens

The issue is almost always related to page caching. Caching plugins (like W3 Total Cache, WP Fastest Cache, and others) or server-level caching store a static version of your homepage to improve load times. When the 'Cookie Notice' plugin is updated, its method of determining whether to show the banner to a new user may change. If the cached homepage is served to a visitor, it may be delivered without the necessary JavaScript or HTML elements that trigger the cookie notice, effectively hiding it.

How to Fix It

Based on community reports and solutions, here are the most effective steps to resolve this problem:

  1. Update the Plugin: First, ensure you are running the latest version of the 'Cookie Notice' plugin. The development team has addressed caching-related issues in subsequent releases, such as version 2.2.3.
  2. Clear All Caches: After updating, clear your WordPress caching plugin's cache, your browser cache, and any server-side or CDN caches (e.g., Cloudflare). This forces the system to create fresh copies of your pages that include the updated plugin code.
  3. Reconfigure Caching Rules (If Needed): Some caching setups may require specific exclusions. The cookie notice functionality is dependent on user state (whether they have accepted cookies), which is not compatible with full-page caching. You may need to configure your caching plugin to not cache the cookie notice itself or to bypass caching for the homepage if the issue persists. Consult your caching plugin's documentation for how to exclude specific elements from being cached.
  4. Test in a Private Browser Window: After clearing caches, always test the website in a new private or incognito browser window. This ensures you are viewing the site without any old cached files or cookies from previous sessions.

This approach has resolved the issue for the majority of users experiencing the homepage visibility problem. If problems continue, it may be helpful to temporarily deactivate other plugins to test for a conflict.

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