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Troubleshooting Common WooCommerce Issues in Twenty Seventeen

17 threads Sep 10, 2025 Theme → Twenty seventeen

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Many WordPress users choose the clean, reliable Twenty Seventeen theme for their sites, including those running WooCommerce stores. However, integrating a complex e-commerce plugin with any theme can sometimes lead to unexpected issues. This guide compiles the most common WooCommerce-related problems reported by the community when using the Twenty Seventeen theme and offers practical solutions to resolve them.

Common Problems and Their Solutions

1. WooCommerce Pages Not Functioning or Redirecting to Homepage

The Problem: After installing WooCommerce, essential pages like Cart, Checkout, or My Account either weren't created automatically or they redirect to the homepage when clicked.

The Solution: This is typically a WooCommerce setup issue, not a theme conflict. To fix it, navigate to WooCommerce > Status > Tools in your WordPress dashboard. Find the tool labeled "Create default WooCommerce pages" and click "Create pages." This will generate the necessary pages with the correct shortcodes. If the pages exist but are redirecting, ensure each page has the correct corresponding shortcode and that your permalinks are saved again under Settings > Permalinks.

2. Product Image Galleries Not Switching or Loading

The Problem: On product pages, the main image doesn't change when a variation (like color) is selected, or the main product image doesn't appear until a thumbnail is clicked.

The Solution: This is often caused by a JavaScript conflict. The first step is a conflict test. Deactivate all plugins except WooCommerce. If the image gallery works, reactivate your plugins one by one to identify the culprit. Common conflicts come from optimization, lazy load, or other gallery-related plugins. If the issue persists with only WooCommerce active, try switching to a default theme like Twenty Twenty-Four briefly to confirm the theme is involved. If it is, using a well-coded child theme is recommended to make any necessary fixes without losing them on update.

3. "Add to Cart" Button Not Working

The Problem: The button does nothing when clicked, or a blocked icon appears when hovering over it.

The Solution: A non-functional button almost always indicates a JavaScript error. Open your browser's console (F12 on most browsers) and check for any red error messages when the page loads and when you click the button. These errors will point to the problematic script. Follow the same conflict test procedure outlined above to find which plugin or theme script is causing the error. The Twenty Seventeen theme itself does not disable this core WooCommerce functionality.

4. Unwanted Compare or Wishlist Buttons

The Problem: Buttons for product comparison or wishlists appear, but the user does not want them or cannot translate them.

The Solution: Twenty Seventeen does not include these features by default. These buttons are always added by a plugin or a WooCommerce extension. Check your list of installed plugins for anything related to wishlists, comparison, or extra product features. You can deactivate or uninstall the plugin responsible. If you must keep the plugin but hide the buttons, you can use custom CSS. Inspect the buttons with your browser's tools to find their unique CSS class or ID, then add code to your Appearance > Customize > Additional CSS section to hide them (e.g., .compare-button { display: none; }).

5. Mobile Display and Translation Issues

The Problem: The site or cart does not load on mobile, or certain elements won't translate in mobile/tablet view.

The Solution: For mobile loading issues, caching is a frequent cause. If you are using a caching plugin like WP Super Cache or W3 Total Cache, try clearing all caches and temporarily disabling the plugin to see if it resolves the issue. For translation problems, ensure your translation plugin is fully compatible with WooCommerce and is designed to translate dynamic elements loaded by JavaScript. Some mobile-specific styles might be overriding text, so checking for CSS that uses !important declarations on mobile breakpoints can also help.

General Best Practices

  • Use a Child Theme: Always use a child theme for any customizations to the Twenty Seventeen theme. This protects your changes from being overwritten when the theme updates.
  • Conflict Testing: The standard process for diagnosing any WordPress issue is to deactivate all plugins and switch to a default theme. If the problem goes away, reactivate each element one by one until you find the conflict.
  • Keep Everything Updated: Ensure WordPress, the Twenty Seventeen theme, WooCommerce, and all other plugins are updated to their latest versions to benefit from bug fixes and compatibility patches.

By following these steps, most common integration issues between WooCommerce and the Twenty Seventeen theme can be identified and resolved efficiently.

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