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Troubleshooting Common Templately Plugin Errors: White Screens, Import Failures, and Login Issues

17 threads Sep 7, 2025 Plugin → Templately – elementor & gutenberg template library: 5500+ free & pro ready templates and cloud!

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Users of the 'Templately – Elementor & Gutenberg Template Library: 5500+ Free & Pro Ready Templates And Cloud!' plugin occasionally encounter errors that can disrupt their WordPress site or workflow. Based on community reports, here are some of the most frequent issues and the steps you can take to resolve them.

1. White Screen or Plugin Fails to Load

A common issue is the Templately interface flashing briefly or failing to load entirely, sometimes resulting in a white screen. Console errors like Uncaught ReferenceError: lodash is not defined or Uncaught TypeError: yr.getQueryArgs is not a function often accompany this.

Why this happens: This is typically caused by a conflict with another plugin, your theme, or a script loading error.

How to fix it:

  1. Check for Plugin Conflicts: Deactivate all other plugins except for Elementor and Templately. If the issue is resolved, reactivate your plugins one by one to identify the culprit.
  2. Check Your Browser Console: Right-click on your page, select 'Inspect', and then click the 'Console' tab. Any errors logged here can provide crucial clues for troubleshooting.
  3. Ensure Compatibility: Verify that your WordPress, PHP, and Elementor versions are up-to-date and compatible with your installed version of Templately.

2. PHP Parse Errors After an Update

Errors like PHP Parse error: syntax error, unexpected ')' or unexpected ';' can cause a critical failure and a complete site crash (Error 500).

Why this happens: These are almost always bugs introduced in a specific plugin update, often related to syntax errors that affect users on certain PHP versions.

How to fix it:

  1. Update Immediately: The Templately team is usually very quick to release a hotfix. Check your WordPress updates dashboard and install the latest version of Templately.
  2. Manual Fix (If Site is Inaccessible): If the update isn't available and your site is down, you will need to access your site via FTP/SFTP or your hosting file manager. Navigate to wp-content/plugins/ and rename the templately folder to templately_deactivate. This will deactivate the plugin and restore access to your site so you can wait for the official fix.

3. Template Import Failures

Users sometimes report that importing a template fails with a PHP fatal error, such as Uncaught Error: Cannot use object of type WP_Error as array, or that only part of a template imports.

Why this happens: Fatal errors are often specific to certain templates or packs and may be due to a temporary API issue. Partial imports are usually a misunderstanding—many items in the library are individual blocks, not full-page templates.

How to fix it:

  1. Identify the Template: Note the name of the specific template or pack causing the error. This information is vital for identifying a pattern.
  2. Check the Template Type: Ensure you are importing a full-page template if that is your goal. Preview the template on the Templately website to confirm it is a full page and not a single block (e.g., just a header or footer).
  3. Re-attempt the Import: Temporary glitches can happen. Try importing the template again after a short while.

4. Account and Login Problems

Some users have trouble with account verification links expiring or see errors like “You have to be logged in first via your admin dashboard” when trying to access cloud features from the page builder.

Why this happens: Verification emails can sometimes be delayed or marked as spam, causing links to expire before they are clicked. The cloud error means your plugin is not connected to your Templately account.

How to fix it:

  1. Log in via the Dashboard: Always connect your account first by going to your main WordPress Dashboard and navigating to the Templately menu item. Log in or connect your account there.
  2. Request a New Verification Email: If your verification link has expired, try logging into your account on the Templately website to trigger a new verification process.

General Troubleshooting Tips

  • Clear Caches: After updating plugins or troubleshooting, clear any caching on your site, including server-level cache, plugin cache, and your browser cache.
  • Provide Details: If you seek help, be prepared to share your WordPress and PHP versions, the exact error message (from the console or logs), and the name of the template you were trying to import. This information is essential for replicating and diagnosing problems.

Many common issues can be resolved by ensuring software is up-to-date and checking for conflicts. If problems persist after following these steps, the broader community or official channels may have more specific guidance.

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