Troubleshooting Common SeedProd Coming Soon Page Visibility Issues

If you've set up a Coming Soon or Maintenance Mode page using the Website Builder by SeedProd, you might encounter a situation where the page doesn't appear as expected to your visitors. This is a common point of confusion, often stemming from a few specific areas. This guide will help you diagnose and resolve the most frequent visibility problems.

Why Your Coming Soon Page Might Not Be Visible

Based on common community reports, the issue typically falls into one of these categories:

• Browser Caching: Your web browser stores a local copy of sites you visit to load them faster. If you visited your site before activating the Coming Soon page, your browser might be showing you that old, cached version instead of the new one.
• Server-Level Caching: Many web hosts employ their own caching systems (e.g., Varnish, Nginx FastCGI Cache, or Object Caching) to improve performance. These caches can serve an old version of your site to visitors, completely bypassing WordPress and SeedProd.
• Plugin Conflicts: While less common, other plugins can sometimes interfere with how SeedProd delivers its Coming Soon page.
• Cookie/Session Issues: In rare cases, a problem on your web host might prevent your browser from maintaining a stable login session, which can affect your ability to preview the site while logged in.

Step-by-Step Troubleshooting Guide

Follow these steps to identify and fix the problem.

Step 1: Rule Out Local Browser Caching

This is the first and easiest thing to check.

1. Open a new incognito or private browsing window in your browser.
2. Navigate to your website's URL.
3. If the Coming Soon page appears, the issue was your local browser cache. Simply clear your browser's cache and cookies for the site for regular browsing.
4. If it does not appear, also ask a friend or use a tool like BrowserStack to view the site from a completely different network. If it appears for them, the issue is isolated to your local network or computer.

Step 2: Check for Server-Level Caching

If the page is missing for all visitors, server caching is the most likely culprit.

1. Contact Your Web Host: This is often the fastest solution. Reach out to your hosting provider's support and ask them to "purge the full server cache" or "clear all cache" for your domain. Explicitly mention that you have a Coming Soon page active that is not being displayed.
2. Check for Hosting Control Panel Options: Some hosts (e.g., SiteGround, WP Engine) provide an option in their custom control panel (like cPanel) or user portal to clear cache. Look for options labeled "Flush Cache," "Purge Cache," or "Clear All Cache."

Step 3: Enable Isolation Mode

If other plugins are causing a conflict, SeedProd's Isolation Mode can help. This mode ensures only the essential SeedProd code runs on your Coming Soon page, preventing interference.

1. In your WordPress admin, go to SeedProd > Page Settings.
2. Navigate to the General tab.
3. Locate and enable the option for Enable Isolation Mode.
4. Save your changes and check your site again in an incognito window.

Step 4: Add Analytics Code Manually

A common related issue is that services like Google Analytics (MonsterInsight) or Jetpack Stats cannot track traffic on the Coming Soon page. This is because Isolation Mode prevents other plugins from loading. To resolve this, you must add your tracking code manually.

1. Obtain the tracking script from your analytics service (e.g., Google Analytics).
2. In SeedProd, go to Page Settings > Advanced.
3. Paste the entire tracking script into the Header Scripts box.
4. Save your changes. The script will now load on your Coming Soon page.

What Isn't Possible in the Free Version

It's important to understand the limitations of the free version, as some desired functionalities are exclusive to the Pro version. According to the 'Website Builder by SeedProd' team, the following features require an upgrade:

• Bypass/Client View Link: You cannot create a special URL to share with clients or team members that allows them to view the full, hidden website while the Coming Soon page is active.
• Page Exclusions: You cannot exclude specific pages (like a mandatory "Impressum" or Privacy Policy page) from being hidden by the Coming Soon page. Any link to another page on your site will redirect back to the Coming Soon landing page.

By methodically working through these steps, you should be able to resolve most issues preventing your SeedProd Coming Soon page from displaying correctly to your visitors.