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Troubleshooting Common Payment Issues When Purchasing User Role Editor Pro

14 threads Sep 10, 2025 Plugin → User role editor

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Many users encounter a frustrating roadblock when trying to purchase the User Role Editor Pro plugin: a payment error. This guide will explain the most common cause of this issue and provide the recommended steps to resolve it and complete your purchase.

The Most Common Problem: PayPal Restrictions

Based on numerous community reports, the predominant issue is a payment rejection by PayPal. Users, particularly those in the United States, often see an error message stating: "Due to government restrictions this transaction cannot be completed" or a similar notification about government regulations.

This is a known issue that is not caused by any problem with the User Role Editor plugin itself. Instead, it is a restriction imposed by the payment gateway (PayPal) on certain types of digital goods transactions.

How to Successfully Complete Your Purchase

If you encounter this PayPal error, the official solution from the User Role Editor team is readily available. Follow these steps:

  1. Locate the Alternative Payment Link: On the checkout page, look for a link that reads "If you have a problem with payment via PayPal..." This link is located just beneath the main "Checkout with PayPal" button.
  2. Click the Link: Clicking this link will reveal important information that explains the reason for the PayPal restriction and, most importantly, will detail the alternative methods available to pay for the Pro version.
  3. Contact Support Directly: If you have any further difficulties or questions regarding payment, the recommended course of action is to contact the developer directly. You can use the Contact Us form on their official website or reach out to their support email address.

Important Notes for the WordPress.org Forum

It is critical to understand that the support forums on WordPress.org are strictly for the free version of the plugin. The forum guidelines strictly prohibit discussions about commercial products, including pre-sales questions, payment issues, and support for Pro versions.

This is why responses to payment-related threads will almost always direct users to contact the developer off-site. This is a mandatory rule enforced by the forum moderators, not a choice by the plugin's author.

What If the Website is Down?

In some rare cases, users have reported that the official role-editor.com website was temporarily inaccessible, preventing purchase. These incidents are typically resolved very quickly. If you encounter a downed site, simply try again later.

By following the steps above, you should be able to navigate around the common PayPal error and successfully complete your transaction for User Role Editor Pro.

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