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Troubleshooting Common OnePress Hero Section Issues: From Missing Content to Plugin Conflicts

57 threads Sep 16, 2025 Theme → Onepress

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The Hero section is a central feature of the OnePress theme, but it can sometimes behave unexpectedly. Based on community reports, here are the most common Hero section problems and their solutions.

Common Hero Section Issues

  • Hero section disappears completely after an update.
  • Hero content (text, buttons) fails to load, sometimes showing only a loading animation.
  • Background images do not appear, leaving only a solid color.
  • Two Hero sections appear on the page simultaneously.
  • The section is not responsive or displays incorrectly on mobile or tablet devices.
  • Slideshow or parallax effect functionality breaks.
  • Sticky header appears behind the Hero image when scrolling.

Why These Issues Happen

These problems typically stem from one of three root causes:

  1. Plugin Conflicts: This is the most frequent cause. A plugin's scripts or styles can interfere with the theme's functionality.
  2. Cache Issues: Old cached versions of your site's CSS or JavaScript can prevent new theme updates from working correctly.
  3. Child Theme Complications: After a major theme update, an outdated child theme may override crucial parent theme files, causing display errors.

How to Troubleshoot and Fix Hero Section Problems

Step 1: The Universal First Step - Clear All Caches

Before any complex troubleshooting, always clear your:

  • Browser cache (hard refresh with Ctrl+F5)
  • WordPress caching plugin cache (if you use one)
  • Server-level or CDN cache (if applicable)

Step 2: Check for Plugin Conflicts (The Most Common Fix)

A vast majority of reported issues were resolved by identifying a conflicting plugin.

  1. Go to your WordPress dashboard and navigate to Plugins → Installed Plugins.
  2. Deactivate all your plugins.
  3. Check your site's front end to see if the Hero section is now working.
  4. If it is, begin reactivating your plugins one by one, checking the site after each activation.
  5. The plugin that causes the problem to return when activated is the culprit.

Common plugins known to cause conflicts include caching plugins (like W3 Total Cache, Speed Booster Pack), minification plugins, and slider plugins (like SiteOrigin Hero Widget).

Step 3: Verify Your Child Theme

If you use a OnePress child theme, a parent theme update may have made your child theme's template files outdated.

  • Compare key files in your child theme (especially header.php, footer.php, and section-parts/section-hero.php) with the latest versions in the parent theme.
  • Ensure any customizations are re-applied to the updated files.

Step 4: Specific Scenario Fixes

  • Sticky Header Behind Hero Image: This is a z-index issue. Add the following custom CSS (via the Customizer or a CSS plugin):
    .site-header { z-index: 999; }
  • Slideshow Not Cycling Images: In the Customizer, navigate to the Hero section and ensure the Enable Parallax Effect setting is unchecked, as this can disable the slideshow.
  • Hero Text Not Showing: This is almost always a plugin conflict. Follow Step 2 to identify the problematic plugin, often a JavaScript minification or caching tool.

By methodically working through these steps, you can identify and resolve most issues with the OnePress Hero section.

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