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Troubleshooting Common ManageWP Worker Synchronization and Update Issues

53 threads Sep 9, 2025 Plugin → Managewp worker

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If you use ManageWP to manage multiple WordPress sites, you may occasionally encounter problems where your dashboard doesn't show the latest updates or site information. This is a common frustration that can prevent you from effectively maintaining your sites. Based on community reports and solutions, this guide explains why these sync issues happen and provides the most effective troubleshooting steps to resolve them.

Why Do Synchronization and Update Issues Occur?

Synchronization problems in ManageWP typically stem from a mismatch between the data on your WordPress site and what is displayed in the ManageWP dashboard. This can be caused by a few key factors:

  • The "Auto Refresh" Setting: A frequently cited solution across multiple threads is ensuring the "Auto refresh sites on login" option is enabled in your ManageWP profile settings. If this is disabled, your dashboard may not automatically fetch the latest data when you log in.
  • URL Mismatches: If your website's URL is registered in ManageWP as http:// but the site now uses https:// (or with/without www), the connection can become unstable, leading to inaccurate update information.
  • Plugin or Core Incompatibilities: Major WordPress or PHP version updates can sometimes temporarily break functionality until the Worker plugin is updated for compatibility, as was seen with PHP 8.0 and automated backups.
  • Server Configuration: Firewalls, security software, or hosting providers (like VimeXX or CloudWays in the threads) may block the IP addresses that ManageWP uses to communicate with your site, severing the connection.

How to Troubleshoot and Fix Sync Problems

Step 1: Check the "Auto Refresh" Setting

This is the most common fix. Log into your ManageWP dashboard and navigate to your Profile >> Settings >> General tab. Locate the "Auto refresh sites on login" option and ensure it is checked. If it was disabled, enable it, log out, and log back in to see if your site information updates correctly.

Step 2: Manually Refresh and Re-sync Your Sites

If auto-refresh is on but data is still stale, try a manual refresh. In your dashboard, use the "Refresh" option for individual sites or groups of sites. This forces ManageWP to immediately check for new data.

Step 3: Verify Connected Website URLs

Check that the URL for each website in your ManageWP dashboard exactly matches the site's canonical URL. If your site now forces HTTPS or a www/non-www preference, update the URL in ManageWP to match. A discrepancy here is a common cause of update lists not aligning.

Step 4: Reinstall the Worker Plugin

If the above steps fail, a glitch with the Worker plugin itself may be the cause. Try reinstalling it:

  1. Go to the WordPress admin dashboard of the problematic site.
  2. Deactivate and delete the ManageWP Worker plugin.
  3. Reinstall the plugin fresh from the Plugins > Add New section.
  4. Reconnect the site to your ManageWP dashboard.
  5. Clear any caching on your website (server, plugin, or CDN) and then sync the site again from ManageWP.

Step 5: Check for Hosting or Firewall Conflicts

Some hosts may block the IP ranges ManageWP uses. If your site becomes unresponsive or throws 502 errors after installing the Worker plugin, contact your hosting provider and ask if they are blocking traffic from ManageWP's IP addresses. Request that they whitelist these IPs for your account.

When to Seek Further Help

If you have worked through all these steps and the problem persists, the issue may be more complex. The ManageWP team maintains a support system for these cases. You can contact them for individual assistance by sending an email to [email protected].

By methodically working through these common causes and solutions, you can usually restore a clear and accurate connection between your websites and your ManageWP dashboard, allowing you to manage updates with confidence.

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