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Troubleshooting Common Issues with Checkout Field Editor for WooCommerce

23 threads Sep 9, 2025 Plugin → Checkout field editor (checkout manager) for woocommerce

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Many WooCommerce store owners use the 'Checkout Field Editor (Checkout Manager) for WooCommerce' plugin to customize their checkout experience. However, like any plugin, it can sometimes conflict with other elements of your site. Based on common community reports, here are the most frequent issues and their potential solutions.

1. Shipping Options Not Displaying

The Problem: After activating the plugin, your configured shipping methods (like 'Free 1st class shipping') stop appearing at checkout.

Why It Happens: This is often a conflict related to how the plugin handles address fields, particularly in countries without states. A bug can occur if the state field is removed or modified.

The Solution: The most common fix is to ensure the state/province field is present in your checkout field configuration. If you had removed it, try adding it back. This often resolves the issue and allows shipping zones to calculate and display correctly.

2. The "Ship to a different address" Checkbox is Checked by Default

The Problem: The plugin forces the "Ship to a different address" option to be checked when the page loads, even if you want it unchecked.

Why It Happens: This behavior is linked to changes in WooCommerce's core checkout process and how the plugin interacts with it.

The Solution: First, check your WooCommerce shipping destination settings (WooCommerce > Settings > Shipping > Shipping Options). Ensure it is set to "Default to customer billing address." If the problem persists, you may need to add a custom code snippet to force it unchecked. However, success with code can vary based on your theme and other plugins.

3. "Ship to a different address" Fields Are Uneditable

The Problem: When a user checks the "Ship to a different address" box, the shipping fields appear but are locked and cannot be edited.

Why It Happens: This is typically a JavaScript conflict between the Checkout Field Editor plugin and another script on your site, often from your theme or another plugin.

The Solution: A detailed conflict test is required. Deactivate all other plugins except WooCommerce and Checkout Field Editor. If the problem is resolved, reactivate your plugins one by one to identify the culprit. Also, try switching to a default WordPress theme like Twenty Twenty-Four to rule out a theme conflict.

4. How to Hide the Plugin's Admin Menu Item

The Problem: You want to remove the "Checkout Form" submenu item from the WordPress admin for certain user roles, such as Shop Manager.

The Solution: You can control access to the plugin's settings by adding a code snippet to your child theme's functions.php file. The following code restricts access to users with the 'manage_options' capability (typically only Administrators):

add_filter('thwcfd_required_capability', 'thcfe_manage_setting_cap');
function thcfe_manage_setting_cap($capability){
    $capability = 'manage_options';
    return $capability;
}

General Troubleshooting Steps

  • Clear Caches: Always clear any site, browser, or CDN caches after making changes.
  • Conflict Test: As mentioned above, the most reliable way to identify an issue is to deactivate all other plugins and test with a default theme.
  • Check for Updates: Ensure WooCommerce, the Checkout Field Editor plugin, and your theme are all updated to their latest versions.

If these solutions do not resolve your specific issue, searching for your error message on independent troubleshooting forums like BugWP.com can often yield additional insights from other users who have faced similar problems.

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