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Troubleshooting Common ElementsKit Mega Menu Issues: Disappearing Menus, Conflicts, and Errors

24 threads Sep 7, 2025 Plugin → Elementskit elementor addons and templates

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ElementsKit Mega Menu Not Working? Here's How to Fix It

The ElementsKit Elementor Addons and Templates plugin is a powerful tool for creating advanced mega menus and headers. However, like any complex software, users can occasionally run into issues. Based on community reports and troubleshooting threads, this guide covers the most common problems and their solutions.

Common ElementsKit Mega Menu Issues

Users frequently report several specific problems with the mega menu functionality:

  • Menus disappearing after editing the title or saving changes
  • "Sorry, the content area was not found on your page" errors in the Elementor editor
  • Conflicts with themes (particularly Hello Elementor) and other plugins
  • Menu items not displaying properly on the frontend despite working in the editor
  • JavaScript errors or styling issues that break the dropdown functionality
  • Conflicts with WooCommerce elements like product titles or add-to-cart buttons

Why These Issues Occur

These problems typically stem from a few common causes:

  1. Caching issues - Both server and browser cache can prevent updated menu configurations from displaying properly
  2. Plugin or theme conflicts - Other plugins, especially translation plugins like Polylang or theme-specific plugins like BuddyBoss, can interfere with ElementsKit's functionality
  3. Module activation - The Mega Menu module must be active in ElementsKit settings for the feature to work
  4. Header priority - ElementsKit headers typically override theme headers, which can cause unexpected behavior
  5. Permalink structure - Incorrect permalink settings can cause content area errors in Elementor

Step-by-Step Troubleshooting Guide

1. Basic Checks First

Before diving into complex solutions, verify these basic requirements:

  • Ensure you're using the ElementsKit Nav Menu widget (not the default Elementor menu widget)
  • Confirm the Mega Menu module is enabled in ElementsKit → Settings → Modules
  • Check that both Elementor and ElementsKit are updated to their latest versions

2. Clear All Caches

This is the most common fix for menus that appear in editor but not on frontend:

  1. Clear your browser cache (Ctrl+F5 or Cmd+Shift+R for hard refresh)
  2. Clear any WordPress caching plugins (WP Rocket, W3 Total Cache, etc.)
  3. Clear server-level cache if applicable (contact your hosting provider)
  4. Clear CDN cache if using a content delivery network

3. Fix "Content Area Not Found" Error

If you encounter this error when editing headers:

  1. Go to Settings → Permalinks in your WordPress dashboard
  2. Change the structure to "Plain" and save changes
  3. Revert to your preferred permalink structure and save again
  4. This often resolves the content area error immediately

4. Conflict Testing

To identify conflicts with themes or other plugins:

  1. Switch temporarily to a default theme (Hello Elementor or Twenty Twenty)
  2. Deactivate all plugins except Elementor and ElementsKit
  3. Check if the mega menu works properly
  4. Reactivate plugins one by one to identify the conflicting plugin
  5. If the issue resolves with a default theme, contact your theme developer

5. Check Header/Footer Priority

Remember that ElementsKit headers typically replace your theme's header entirely. If you need to maintain multiple header systems (like keeping a BuddyBoss menu on some pages), you may need to:

  • Use conditional display settings carefully
  • Consider using the theme's header where needed and ElementsKit only where mega menus are required
  • Understand that you cannot typically use both systems simultaneously on the same page

6. PHP and Memory Limits

For fatal errors or server errors (500 errors):

  • Check your PHP version meets the minimum requirements
  • Ensure sufficient memory limits are set (256M or higher recommended)
  • Check server error logs for specific error messages

When to Seek Additional Help

If none of these solutions resolve your issue, consider these additional steps:

  • Check the official ElementsKit documentation for mega menu setup
  • Search the WordPress support forums for similar issues
  • Provide specific error messages when seeking help
  • Include information about your WordPress environment (theme, PHP version, other plugins)

Most mega menu issues can be resolved through methodical troubleshooting. The ElementsKit Elementor Addons and Templates team continues to address reported bugs and improve compatibility with other plugins and themes.

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