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Troubleshooting Common Complianz License and Account Access Issues

13 threads Sep 9, 2025 Plugin → Complianz – gdpr/ccpa cookie consent

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Users of the 'Complianz – GDPR/CCPA Cookie Consent' plugin sometimes encounter difficulties related to account access, license activation, and the checkout process. This guide compiles the most common issues and their solutions based on community reports.

Common Problems and Solutions

1. "You must be logged in to view license keys" or "You must be logged in to purchase a subscription"

Why it happens: This message appears during checkout if the email address you are using is already associated with an existing account on the Complianz website.

Solution: Try logging into your Complianz account using that email address. If you do not remember your password, use the "Lost Password?" link on the login page. If that does not work, try completing the purchase with a different email address that is not already registered.

2. Checkout Error 1008

Why it happens: This is a generic payment processing error that can sometimes be caused by browser cache or cookies interfering with the transaction.

Solution: Clear your browser's cache and cookies completely, then attempt the payment again. Alternatively, try using a different web browser or a private/incognito window to complete the purchase.

3. "Your access to this site has been temporarily limited" (Error 503)

Why it happens: The Complianz website uses security software that can sometimes temporarily block access if it detects unusual activity, such as multiple failed login attempts.

Solution: Wait a few minutes and try accessing the site again. Most temporary blocks are automatically lifted. If the problem persists for a long period, you will need to contact the Complianz team directly for assistance.

4. Cannot Access Account or Reset Password

Why it happens: Password reset emails may be blocked by spam filters or your email provider. In rare cases, there can be a server-side issue preventing email delivery.

Solution: First, check your spam or junk mail folder for the password reset email. If it is not there, you will need to contact the Complianz support team directly via email to resolve the account access issue.

5. Unable to Apply a New License to a Website

Why it happens: The process of activating a premium license on a website can sometimes fail due to a temporary glitch or a conflict.

Solution: Users have reported that this issue can sometimes resolve itself after a short period. If it does not, the standard procedure is to download the premium plugin ZIP file directly from your account on the Complianz website and install it manually by uploading it via the WordPress admin panel.

Important Note on Support Channels

It is important to note that according to WordPress.org forum guidelines, support for premium products cannot be provided on the WordPress plugin forums. For assistance with premium licenses, account access, or payment issues, the 'Complianz – GDPR/CCPA Cookie Consent' team requests that users contact them through their official support channels on their website.

If you cannot access your account to open a support ticket, you can try emailing them directly at support[at]complianz.io. Be sure to include the email address associated with your purchase to help them locate your account quickly.

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