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Troubleshooting Common Complianz Cookie Banner Display Issues

51 threads Sep 7, 2025 Plugin → Complianz – gdpr/ccpa cookie consent

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If you're using the Complianz plugin for GDPR/CCPA compliance, you might occasionally run into issues where your cookie banner doesn't behave or display as expected. This guide covers some of the most common display-related problems and their solutions, compiled from community reports and resolutions.

1. The "Manage Consent" Button is Missing on Mobile

The Problem: The small button that allows users to reopen and change their cookie consent preferences appears on desktop but is completely missing on smartphones.

The Solution: This is often by design. By default, Complianz hides this button on mobile devices to save screen space. If you want it to appear on all devices, navigate to Complianz -> Consent Banner -> General -> Manage Consent Display Options and change the setting to "Show everywhere".

2. Buttons Like "Refuse" or "See Preferences" Are Not Showing

The Problem: Your banner only shows an "Accept" button, missing the crucial "Refuse" and "See Preferences" options, which are legally required in many regions.

The Solution: The banner type is determined by your target audience in the wizard. To ensure the full opt-in banner appears, go to Wizard -> General -> Visitors. If you specifically target visitors from a region like Quebec, Canada, answer "Yes" to the relevant question. This will enable the banner with the Accept/Deny/View Preferences buttons.

3. The Banner Appears in Emails

The Problem: The HTML of your cookie banner is showing up in system or transactional emails generated by your website.

The Solution: This happens because the banner's CSS is not being applied in the plain-text environment of an email. To hide it, you can add custom CSS. Try placing the following code in your theme's customizer under Appearance -> Customize -> Additional CSS or in a custom CSS plugin:

.cmplz-cookiebanner { display: none !important; }

4. Page Loads Twice or Header Height Changes

The Problem: After activating Complianz, your page might visually "load" twice, or your header's height might change unexpectedly when clicking menu items.

The Solution: This is frequently caused by a conflict with another plugin, particularly page builders or element add-ons. A common fix is to disable specific integrations. Navigate to Complianz -> Integrations and try disabling integrations one by one (clearing your cache each time) to identify the culprit. For example, the "Ultimate Addons for Elementor" integration has been known to cause double-loading issues and can often be safely disabled if you are not using its map feature.

5. General Banner Display Check

If you want to verify that your banner is firing correctly on all pages, the most reliable method is to visit your site in a new incognito or private browsing window. This ensures you see the site as a first-time visitor without any saved consent choices that would hide the banner.

Most display issues can be resolved by carefully reviewing the plugin's settings, which are highly configurable for different regions and devices. If problems persist, checking for conflicts with other themes or plugins is a recommended troubleshooting step.

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