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Troubleshooting Common Blocksy WooCommerce Product Gallery Issues

47 threads Sep 16, 2025 Theme → Blocksy

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Many users of the Blocksy theme encounter issues with their WooCommerce product galleries. These problems can range from galleries not appearing at all to sticky features not working or layout problems on mobile devices. Based on community discussions, here are the most common causes and their solutions.

1. Sticky Gallery Not Working

A frequent issue is enabling the sticky gallery feature but seeing no effect. This is often not a bug. The sticky function is designed to work when the content on the right-hand side of the gallery (like the product description) is longer than the gallery itself. If the right-side content is shorter, there is nothing for the gallery to "stick" to, so the feature will not activate. Ensure your product description is sufficiently long to trigger the sticky behavior.

2. Product Images or Gallery Not Showing

If your product images or entire gallery are missing on the single product page, the cause is almost always a conflict. The most common culprits are other plugins or, in some cases, page builders that have completely rebuilt the product page template.

How to troubleshoot:

  1. Plugin Conflict Test: Temporarily deactivate all your plugins except WooCommerce. If the gallery reappears, reactivate your plugins one by one to identify which one is causing the conflict.
  2. Check Page Builders: If you are using a page builder like Elementor or Brizy to design your single product page, ensure it is correctly configured and not preventing the theme's default gallery from loading. The theme's code may not execute properly on a fully custom template.
  3. Regenerate Thumbnails: Sometimes, image display issues can be fixed by using a plugin like "Regenerate Thumbnails" to create new image sizes for your theme.

3. Mobile Layout and Display Problems

Galleries can behave differently on mobile devices. You might find the gallery displays as a tall stack of images instead of a carousel, or that certain interactive elements like variation swatches require two taps to work.

Common solutions include:

  • Mobile Columns: To change the number of product columns on mobile, go to Customizer → Product Archives and switch to the mobile view using the responsive icons. You can then adjust the column setting specifically for mobile.
  • Plugin Conflicts: Strange mobile behavior, like double-taps to change an image, is often caused by third-party plugins. Perform a conflict test as described above to find the problematic plugin.
  • Gallery Layout: The free version of Blocksy offers limited control over the mobile gallery layout. The ability to maintain a carousel-style gallery with thumbnails on mobile is a feature available in the Pro version.

4. Customization Limits and Feature Requests

Some desired customizations are not currently possible with the free theme. Based on community feedback, the Blocksy team has noted the following as feature requests for future updates:

  • Changing the transition speed (flexy duration) of the gallery.
  • Adjusting the aspect ratio of images in the mini-cart.
  • Using different image sizes for mobile devices on WooCommerce pages.

For these specific issues, a workaround may not exist yet, and users must wait for a future theme update.

Conclusion

Most WooCommerce gallery issues in Blocksy stem from plugin conflicts or misunderstandings of how certain features are designed to work. Always start your troubleshooting with a plugin conflict test. For more advanced layout control, especially on mobile, you may need to explore the options available in the Blocksy Pro extension.

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