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Troubleshooting Common Astra Theme Image Display Issues

25 threads Sep 7, 2025 Theme → Astra

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Many users of the Astra theme encounter image-related display problems, ranging from blurry logos and products to incorrect sizing on mobile devices. These issues can significantly impact your site's professionalism and user experience. Based on common support threads, this guide outlines the most frequent causes and their solutions.

Common Image Issues and Their Causes

The analyzed threads reveal a pattern of similar problems:

  • Blurry or Poor Quality Images: This often occurs when a small image is enlarged using CSS, forcing the browser to stretch it beyond its native resolution. This was a key issue for users trying to expand their logo or product images.
  • Incorrect Sizing on Mobile: Images or galleries may appear too small, too large, stretched, or blurry on mobile devices while looking fine on desktop. This is typically a responsive design or caching issue.
  • Images Not Loading Properly: In some cases, text or other elements load before product images, causing a broken layout where text appears vertically until the images fully load.
  • Alignment and Overflow Problems: On some mobile screens, especially wider ones, images can cause horizontal scrolling or appear off-center, often due to a container or element overflowing its boundary.

How to Troubleshoot and Fix Image Problems

1. Fix Blurry or Pixelated Images

The most common fix for blurry images is to ensure you are using a high-resolution source image that is equal to or larger than the display size.

  • For Logos: If you've enlarged your logo with CSS and it appears blurry, the theme might be loading a smaller pre-generated thumbnail. One suggested workaround is to avoid using the 'Site Title & Logo' element. Instead, use a Widget element and add your logo using the Image Block, which often gives you more direct control over the image source.
  • For Product Images and Galleries: Check your WooCommerce thumbnail settings. If your thumbnail size is set to 300x300 pixels but your theme displays them at 387x387, they will be upscaled and blurry. Regenerate your thumbnails after adjusting the image sizes in WooCommerce > Settings > Products > Display.

2. Solve Mobile Responsive Issues

If images look wrong only on mobile, the problem is usually related to responsive CSS or how your page builder handles different screen sizes.

  • Clear All Caches: Before making any changes, clear your site cache, browser cache, and any server-side caching. A common thread resolution was simply clearing the cache to fix images that loaded incorrectly.
  • Check Your Page Builder: If you are using a page builder like Elementor or Spectra for your galleries, the issue might be specific to that builder's mobile settings. It is often recommended to seek help from the specific page builder's support forum for targeted CSS solutions.
  • Use Custom CSS for Specific Fixes: For issues like captions covering images on mobile or unwanted borders, custom CSS is the most reliable solution. You can add this in the Customizer > Additional CSS section.

3. Prevent Layout Shifts and Alignment Problems

To prevent text from loading before images and breaking the layout (e.g., text appearing vertically), ensure your images are optimized for web use to improve loading times. You can also use CSS to set a minimum height for the container holding the images to prevent the layout from collapsing before they load.

For horizontal scrolling or alignment issues on mobile, inspect the page to identify which element is overflowing. A common fix is to add CSS to ensure containers have max-width: 100% and overflow-x: hidden.

When to Seek Further Help

If these steps do not resolve your issue, the problem might be more complex. When seeking help online, be prepared to provide:

  • The full URL of the page with the issue.
  • Screenshots or a screen recording clearly showing the problem.
  • A list of active plugins and the page builder you are using.
  • Any custom CSS you have already added.

By systematically checking these common areas, you can diagnose and resolve most image display issues in the Astra theme.

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