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Troubleshooting: Can't Save Category Exclusion Settings in Facebook for WooCommerce

11 threads Sep 24, 2025 Plugin → Facebook for woocommerce

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Many users of the Facebook for WooCommerce plugin have reported a common issue: the inability to save changes on the 'Product Sync' tab, specifically when trying to exclude categories from syncing to Facebook. After selecting categories and clicking 'Save changes,' the page does not refresh, and the settings are not saved.

This problem appears to be a known issue that has affected users across multiple versions of the plugin. Based on community reports, the 'Product Sync' tab is in the process of being deprecated. The official method for managing product synchronization has shifted to the main WordPress product editor.

Why This Happens

The 'Save changes' button on the legacy 'Product Sync' tab may fail due to a conflict or because the interface is no longer the primary method for controlling sync settings. The development team is directing users to a newer, more integrated workflow.

How to Fix It: The Current Method

Instead of using the 'Product Sync' tab, you should now manage synchronization on a per-product basis or by using bulk actions. Here’s how:

  1. Navigate to Products: Go to Products in your WordPress admin menu.
  2. Bulk Edit (for multiple products):
    • Select the products you want to exclude from synchronization.
    • From the 'Bulk Actions' dropdown, select 'Edit' and click 'Apply'.
    • In the bulk edit menu that appears, find the 'Sync to Meta Catalog' field.
    • Change the value to 'Do not sync'.
    • Click 'Update' to save the changes for all selected products.
  3. Edit Individual Products:
    • Open a specific product for editing.
    • In the product data meta box, look for the 'Facebook' tab or the 'Sync to Meta Catalog' setting.
    • Set it to 'Do not sync' and update the product.

This method is the officially supported way to exclude products from your Facebook catalog and should resolve the saving issue you encountered on the old settings page.

What to Do If the Problem Persists

If you continue to experience issues after using the method above, it can be helpful to perform standard troubleshooting steps:

  • Clear Your Browser Cache: Sometimes, old cached JavaScript can interfere with page functionality.
  • Check for Conflicting Plugins: Temporarily deactivate other plugins to see if a conflict is causing the problem.
  • Review Error Logs: Check for any relevant errors in the logs under WooCommerce > Status > Logs.

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