Troubleshooting Botiga Quick View: Common Issues and How to Fix Them

Botiga's Quick View feature is a popular tool for enhancing user experience on WooCommerce stores. However, like any complex functionality, it can sometimes run into problems. This guide compiles the most common Quick View issues reported by users and provides step-by-step solutions to get it working again.

Why Quick View Might Stop Working

Based on community reports, Quick View malfunctions typically fall into a few categories: conflicts with other plugins or themes, issues arising from a recent update, JavaScript errors, or problems with specific page configurations. Pinpointing the exact cause is the first step to a solution.

Common Quick View Problems and Their Solutions

1. Quick View Not Working After an Update

Symptoms: The feature stops working on your site immediately after updating the Botiga theme. In some cases, it may also be broken on the official Botiga demo site.

Solution: This often indicates a bug in the initial update that was quickly patched. The first step is to check for and install any subsequent theme updates. The Botiga team is known to release rapid fixes for such issues.

2. Plugin Conflicts

Symptoms: Quick view works for some users (e.g., logged-out visitors) but not others, it causes a spinning loading icon, or triggers a fatal PHP error (often a 500 error). Error logs may point to a specific plugin file.

Solution: Plugin conflicts are a leading cause of Quick View issues.

• Identify the Culprit: Use the free Health Check & Troubleshooting plugin. Its troubleshooting mode allows you to deactivate all plugins without affecting your live site visitors. If Quick View works in this mode, reactivate your plugins one by one to find which one causes the problem.
• Check Error Logs: If you see a 500 error, your server's error log is crucial. It often names the specific plugin file causing the crash (e.g., as seen with a measurement price calculator plugin). Contact the conflicting plugin's support for assistance.

3. JavaScript Errors

Symptoms: Buttons do nothing, or the browser's console (F12 > Console) shows errors like Uncaught ReferenceError: wc_single_product_params is not defined.

Solution: JavaScript errors can break Quick View functionality.

• Clear Caches: Clear your WordPress caching plugin, browser cache, and any server-side (CDN) cache. Cached outdated JavaScript files are a common culprit.
• Check Product Shortcodes: The error wc_single_product_params is not defined often occurs when using the [products] shortcode on a page that doesn't naturally load WooCommerce's single-product scripts. This is a known configuration limitation.

4. Quick View Modal Styling and Functionality Quirks

Symptoms: The lightbox gallery cannot be closed, custom code snippets (e.g., for displaying installments) don't work inside the modal, or unwanted text links appear.

Solution: The Quick View modal is a dynamic popup, not a standard page.

• Custom Code: If a code snippet works on product pages but not in Quick View, the hook it uses may not be triggered in the AJAX context. More advanced development work is required to target the modal specifically.
• Lightbox Issues: Problems with the image gallery (like no close button) could be due to a conflict or may require custom CSS or JavaScript to resolve.
• Unexpected Links: An unwanted "QUICKVIEW" text link is likely related to the theme's mobile-specific layout settings. Double-check all settings under Customize > WooCommerce > Product Catalog > Quick View.

5. Accidental Code Deletion

Symptoms: Editing the quick-view.php file via the Theme File Editor results in a error and a completely broken site with a fatal error mentioning a missing function like botiga_post_thumbnail().

Solution: Warning: Directly editing theme files is risky. If this happens, you must restore the original file.

• Access your site via FTP/SFTP or your hosting provider's file manager.
• Navigate to /wp-content/themes/botiga/.
• Locate the faulty file (e.g., quick-view.php) and replace it with a fresh copy from a official Botiga theme ZIP download.

General Troubleshooting Steps

1. Always Update: Ensure WordPress, the Botiga theme, WooCommerce, and all other plugins are updated to their latest versions.
2. Conflict Test: Use the Health Check plugin to test with only Botiga and WooCommerce active. This is the most reliable way to confirm if the issue is a conflict.
3. Check Console & Logs: Your browser's developer console (F12) and your server's PHP error logs provide invaluable clues for diagnosing problems.

By methodically working through these common issues, you can usually resolve problems with the Botiga Quick View feature and restore this convenient functionality for your customers.