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Troubleshooting Blocksy Customizer Sections Not Loading

17 threads Sep 9, 2025 Theme → Blocksy

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If you've found that certain sections of the Blocksy theme's Customizer, particularly the 'Post Types' area (Blog Posts, Pages, Author Pages, Search Pages), fail to load while others like Header and Footer work fine, you're not alone. This is a common issue with a few likely causes and solutions.

Why This Happens

Based on community reports and troubleshooting threads, this problem is most frequently caused by software conflicts. An out-of-date WordPress core, theme, plugin, or PHP version can create incompatibilities that prevent parts of the Customizer from initializing correctly. In rarer cases, a conflict with a specific plugin or a custom code snippet can be the culprit.

How to Fix It

1. Update Everything

The first and most critical step is to ensure your entire WordPress installation is up to date. The Blocksy team has historically identified outdated software as a primary cause for this specific behavior.

  • WordPress Core: Navigate to Dashboard > Updates and install any available updates.
  • Blocksy Theme: Ensure the main Blocksy theme and its companion plugin are updated to the latest versions.
  • Plugins: Update all other plugins on your site.
  • PHP Version: Contact your web host to confirm your site is running a modern, supported PHP version (PHP 7.4 or higher is recommended).

2. Perform a Conflict Test

If updating doesn't resolve the issue, a plugin or theme conflict is likely. To test for this:

  1. Navigate to Plugins > Installed Plugins.
  2. Deactivate all your plugins except the Blocksy Companion.
  3. Check if the Post Types customization area now loads in the Customizer.
  4. If it works, reactivate your plugins one-by-one, checking the Customizer after each activation, to identify which one causes the conflict.

3. Check for Custom Code Conflicts

Custom code in your theme's functions.php file or from a site-specific plugin can sometimes interfere. If you have recently added any custom code, try temporarily removing it to see if the Customizer begins working again. Pay special attention to any code that modifies post type queries or registers custom post types, as these have been known to cause conflicts with Customizer options.

When to Seek Further Help

If the steps above do not resolve the problem, the issue may be more specific to your setup. When seeking help in community forums, be prepared to provide:

  • The URL of your website.
  • A full list of your active plugins and their versions.
  • Your current WordPress, Blocksy Theme, and Blocksy Companion versions.
  • Any error messages visible in your browser's console (Learn how to open the console).

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