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Resolving WooCommerce Dashboard Display Issues with ExactMetrics

18 threads Sep 16, 2025 Plugin → Exactmetrics – google analytics dashboard for wordpress (website stats plugin)

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If you're using the ExactMetrics plugin (formerly GADWP) alongside WooCommerce, you might encounter a specific visual glitch where the text in your WooCommerce dashboard product list appears vertically stacked instead of horizontally. This issue is a known conflict between the two plugins and can be frustrating for store owners. This guide will explain why this happens and walk you through the most effective solutions.

What Causes the Vertical Text Glitch?

This visual bug is caused by a CSS conflict. When activated, the ExactMetrics plugin loads its own stylesheets on your WordPress admin dashboard. Occasionally, one of these styles can inadvertently override or interfere with the styles that control the layout of WooCommerce's product list tables. This results in the text within table cells being forced onto new lines, creating a hard-to-read vertical column.

How to Fix the Vertical Text Issue

Solution 1: Update Your Plugins
The most straightforward fix is to ensure all your plugins are running their latest versions. The development team behind ExactMetrics has acknowledged this issue and released a patch to resolve it. Navigate to your WordPress Dashboard -> Updates and check if there are any pending updates for ExactMetrics, WooCommerce, or your other plugins. Applying these updates is often the fastest way to resolve the conflict.

Solution 2: Perform a Conflict Test
If updating doesn't resolve the issue, the next step is to perform a standard conflict test to confirm that ExactMetrics is indeed the source of the problem and not another plugin.

  1. Deactivate the ExactMetrics plugin temporarily.
  2. Check your WooCommerce product list. The vertical text issue should now be gone.
  3. Reactivate ExactMetrics. If the problem returns, you have confirmed the conflict is between these two plugins.

Solution 3: Check for Other Plugin Conflicts
In some cases, a third plugin can exacerbate the conflict. As noted in the community forums, users have reported that activating Jetpack can sometimes trigger this issue. To rule this out, temporarily deactivate all other plugins except for WooCommerce and ExactMetrics. If the problem disappears, reactivate your other plugins one by one, checking the WooCommerce dashboard after each activation, to identify the specific plugin causing the conflict.

Solution 4: Reinstall the Plugin
If you are certain the conflict is isolated to ExactMetrics and WooCommerce, but updating did not work, try a clean reinstall. Completely delete the ExactMetrics plugin from your site (your settings are safely stored in your database) and then install it fresh from the WordPress plugin repository. This can sometimes clear up corrupted files that may be causing the issue.

Getting Further Help

If you have tried all the steps above and the vertical text issue persists, it's best to seek help from the wider community. When asking for help, be sure to mention:

  • The versions of WordPress, WooCommerce, and ExactMetrics you are using.
  • The steps you have already taken to troubleshoot.
  • A screenshot of the issue, which can be very helpful for others to understand the problem.

You can find support from other users on the official WordPress support forums for ExactMetrics.

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