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Resolving the Customizer CSS/JS Disappearance Issue in Ocean Extra

28 threads Sep 16, 2025 Plugin → Ocean extra

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Many users of the Ocean Extra plugin have encountered a frustrating issue: the Custom CSS/JS section in the WordPress Customizer vanishes when the plugin is active. Instead of the expected code editor, users find an empty, inaccessible panel. This prevents them from adding custom styles or scripts, which is a critical part of website customization.

This problem is not caused by a browser error or a user mistake. Analysis of support threads indicates the issue is typically a result of the Custom CSS/JS tab being disabled within the OceanWP settings. The Ocean Extra plugin integrates with these settings, and if this specific option is turned off, the panel will not render in the Customizer.

How to Fix the Missing Custom CSS/JS Panel

The most common and effective solution is to check a specific setting within the theme's customization options. Follow these steps:

  1. Navigate to Appearance > Customize in your WordPress dashboard.
  2. Inside the Customizer, look for the OceanWP panel (often found at the very bottom of the left-hand menu).
  3. Click into the OceanWP settings and locate the option for Custom CSS/JS.
  4. Ensure that this option is enabled (typically represented by an eye icon that is not slashed through).
  5. Save your changes and exit the OceanWP panel.
  6. Now, navigate back to the Custom CSS/JS section in the main Customizer menu. The code editor should now be visible and functional.

By default, this setting should be enabled. If it was accidentally disabled, this process will restore access to your custom code editor.

What If the Problem Persists?

If the panel is enabled in the settings but still not appearing, the issue could be related to a conflict. Here is a standard troubleshooting process recommended by the community:

  1. Update Everything: Ensure your PHP version is 7.4 or higher, and that your WordPress core, OceanWP theme, and all plugins (especially Ocean Extra) are updated to their latest versions.
  2. Increase Memory Limit: A low PHP memory limit can cause various functionality issues. Try increasing it to 512M or higher.
  3. Conflict Test: Temporarily disable all plugins except for Ocean Extra. If the Custom CSS/JS panel reappears, you know another plugin is causing a conflict. Re-enable your plugins one by one, checking the Customizer after each, to identify the culprit.

Following these steps should resolve the issue and get your Custom CSS/JS panel back up and running, allowing you to continue customizing your site.

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