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Resolving Performance Issues and Admin-AJAX Calls in PixelYourSite

16 threads Sep 16, 2025 Plugin → Pixelyoursite – your smart pixel (tag) & api manager

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Many users of the 'PixelYourSite – Your smart PIXEL (TAG) & API Manager' plugin encounter performance issues related to AJAX calls and large log files. This guide explains the common causes and provides steps to resolve them, helping you maintain a fast, efficient website.

Common Performance Issues and Their Causes

Based on community reports, the most frequent performance-related problems are:

  • Slow admin-ajax.php calls: The plugin makes calls to admin-ajax.php for actions like pys_get_gdpr_filters_values or pys_api_event, which can sometimes take several seconds to complete and slow down page loads.
  • Large log files: Enabling features like Conversion API debugging or Meta API logs can generate massive files (e.g., 280MB, 7GB), consuming server disk space.
  • Persistent admin notifications: Promotional messages or warnings can be difficult to dismiss for some users due to plugin conflicts.
  • Database bloat: Certain features, like EDD reports or old logging systems, can create large amounts of data in the wp_options table.

These issues often stem from necessary plugin functions that interact with cache systems and consent management tools. However, they can sometimes become overly aggressive or fail to be properly controlled by their respective settings.

How to Troubleshoot and Resolve These Issues

1. Managing AJAX Calls

AJAX calls are used to bypass caching for dynamic data like event IDs and GDPR consent status. If they are causing performance problems, you have a few options:

  • Locate the AJAX Settings: The primary setting to control AJAX behavior for the Conversion API is located at the bottom of the plugin's main settings page. A separate setting, "Enable AJAX filter values update," is found in the Consent tab. Ensure both are configured to your needs.
  • Test Before Disabling: The 'PixelYourSite' team strongly advises testing your site's functionality in an incognito or private browser window after disabling AJAX. This checks if tracking and consent still work correctly with your cache plugin active. If everything works, you can safely ignore the warning notification about enabling AJAX.
  • Understand the Trade-off: Disabling AJAX can improve performance but may cause issues with cached pages, such as duplicate event IDs or failure to respect user consent choices.

2. Controlling Log File Sizes

Large debug.log or API log files are almost always caused by logging being left enabled.

  • Disable Logging: Logging should be kept OFF by default. You can manage this from the dedicated "Logs" page, which is linked in the plugin's admin menu.
  • Delete Existing Logs: It is safe to delete large log files directly from your server via FTP or your hosting file manager. You can also clear them from the plugin's Logs page. For very large database logs (e.g., in the aepc_log option), you can safely delete the value via phpMyAdmin if the plugin's clear function fails.

3. Handling Admin Notifications

The plugin displays admin notifications for important announcements and tips.

  • Dismiss Notifications: Most notifications can be dismissed by clicking a close ('X') button or a "Don't show me more tips" link.
  • Plugin Conflicts: If these buttons do not work, it is typically due to a JavaScript conflict with another plugin or your theme. To troubleshoot, check your browser's console for errors and try temporarily disabling other plugins to identify the culprit.

4. Cleaning Database Data

If you enabled a feature like "EDD Reports" by mistake, you can deactivate it to stop data collection. For old data stored in the database (e.g., in options like pys_just_login or aepc_log), it is generally safe to remove the values via phpMyAdmin as they are typically used for logging and not critical for the plugin's core operation.

Conclusion

Performance issues with 'PixelYourSite' often revolve around balancing functionality with resource usage. The key steps are to ensure logging is disabled after debugging, carefully manage AJAX settings based on your caching needs, and dismiss or troubleshoot admin notifications. By following these guidelines, you can optimize the plugin for better website performance.

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