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Resolving MailPoet's 'Subscription Under Review' and 'Account Paused' Status

33 threads Sep 16, 2025

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Many MailPoet users encounter a situation where their account is stuck in a "Plan pending review" or "paused" state, preventing them from sending newsletters to their subscribers. This guide will explain why this happens and walk you through the most effective steps to resolve it, based on common solutions from the community.

Why Does This Happen?

The 'MailPoet – Newsletters, Email Marketing, and Automation' team has an automated review process for all new and existing accounts. This is a standard procedure to ensure sending practices comply with anti-spam policies and to maintain high deliverability rates for all users. An account might be paused or put under review for several reasons:

  • New Account Setup: All new subscriptions undergo a mandatory review, which typically starts after you activate your key in the plugin settings.
  • High Bounce/Rejection Rates: If a large number of emails from your account bounce (e.g., due to invalid addresses or a temporary mail server issue), the system may automatically pause sending to protect your sender reputation.
  • List Hygiene: Sending to old, unengaged, or purchased email lists can trigger a review.

Common Solutions to Try First

1. Check Your Email (Inbox and Spam)

The most common reason for a delay is missing a crucial email from the MailPoet team. During the account review process, they often send a follow-up email with the subject "Your MailPoet Subscription Review" to the email address associated with your MailPoet account.

  • Thoroughly search your inbox and spam/junk folders for this message.
  • If you find it, respond to any questions promptly. This is often the only step needed to complete the review.

2. Manually Refresh Your Account Status

Sometimes, the status in your WordPress dashboard does not update automatically, even after the review is complete. If you suspect this is the case, you can try to manually refresh the connection.

  1. Go to MailPoet > Settings > Key Activation tab.
  2. Click the "Verify" button to force a sync with the MailPoet sending service.

If that doesn't work, a more robust method is to toggle the sending method:

  1. Go to MailPoet > Settings > Send With... tab.
  2. Temporarily change the sending method to "Other" and save the settings.
  3. Then, immediately change it back to "MailPoet Sending Service" and save again.
  4. Finally, return to the Key Activation tab and click "Verify" once more.

3. Ensure You're Using the Correct Account

Confusion can arise if you have multiple email addresses or MailPoet accounts. The subscription plan is tied to a specific email address.

  • Confirm that the email address listed in MailPoet > Settings > Advanced > Default sender address matches the one used for your MailPoet account.
  • Log in to your account on the MailPoet website to check the status there directly, as it may be more current than your plugin dashboard.

4. For Bounced Emails and Paused Accounts

If your account was paused due to bounces or rejection issues:

  • Clean your list: Remove any clearly invalid, old, or unengaged email addresses. Using addresses that are more than six months old without recent engagement is a common cause of problems.
  • Once you have cleaned your list, you may need to wait for the MailPoet team to manually unpause your account after seeing the improved list quality.

What If None of This Works?

If you have waited more than 48 hours, checked all your email folders, and tried the steps above but are still under review, the issue might require direct attention from the MailPoet team. Since this is a third-party site, we cannot contact them on your behalf.

For users on a free plan who cannot use the premium support form, the only available option is to continue monitoring the email associated with your account for the "Your MailPoet Subscription Review" message and reply to it. For users with a paid plan, you can reach out to their support team directly through the form available on their website.

By following these steps, most users are able to resolve the "subscription under review" status and get back to sending their emails.

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