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Resolving Duplicate Checkbox Issues in MailPoet Subscription Forms

15 threads Sep 16, 2025

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If you've noticed a duplicate "Yes, add me to your mailing list" checkbox appearing on your WordPress registration or checkout forms, you're not alone. This is a known issue that some users of the 'MailPoet – Newsletters, Email Marketing, and Automation' plugin have encountered. This guide will explain why this happens and walk you through the most effective solutions.

Why Do Duplicate Checkboxes Appear?

Based on community reports, this problem typically arises from one of two scenarios:

  1. Plugin or Theme Conflict: Another plugin or your active theme might be outputting its own subscription checkbox, which conflicts with the one MailPoet is trying to display.
  2. Form Customization: The issue can sometimes occur after recent plugin updates if custom form fields or specific form configurations are in place.

How to Troubleshoot and Fix the Issue

1. Perform a Conflict Test

The most common fix is to identify and resolve a plugin conflict. Here’s how to do it safely:

  1. Back up your website.
  2. Temporarily deactivate all plugins except MailPoet.
  3. Switch your theme to a default WordPress theme like Twenty Twenty-Four.
  4. Check your registration form to see if the duplicate checkbox is gone.
  5. If it is, reactivate your plugins one by one, checking the form after each activation, until you find the culprit.
  6. Once identified, you can contact the conflicting plugin's support for assistance or look for an alternative solution.

2. Check Your Form Configuration

Navigate to MailPoet > Forms in your WordPress admin dashboard. If you are using a custom-built form, check its configuration for any accidentally duplicated fields. For most users, however, the conflict test is the more likely path to a solution.

3. Clear Your Cache

If you use a caching plugin or server-level caching, clear all your cache after making any changes. Sometimes, the form is serving an old, cached version that doesn't reflect your fixes.

Getting Further Help

If the steps above do not resolve the issue, the 'MailPoet – Newsletters, Email Marketing, and Automation' support team often requests a screenshot of the problem or a direct link to the page where the form appears. This visual information is crucial for them to diagnose the specific cause and provide a targeted solution.

By systematically working through these troubleshooting steps, you should be able to eliminate the duplicate checkbox and create a clean, professional sign-up experience for your visitors.

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