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Resolving Chaty Widget Loading Issues with Cookie Consent Plugins

26 threads Sep 16, 2025

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Many WordPress site owners use the Chaty plugin alongside cookie consent management tools like CookieYes, Complianz, or Cookiebot to ensure GDPR compliance. A common issue arises where the Chaty widget fails to load until the user accepts cookies, even if the Chaty cookies are categorized as 'Necessary'. This article explains why this happens and provides solutions to ensure your chat widget loads correctly.

Why Does This Happen?

Historically, Chaty used browser cookies to store information about user interactions with the widget. To improve compatibility with cookie consent plugins, the Chaty development team made a significant change: they switched from using cookies to using the browser's local storage. This change was designed to allow the widget to function even when cookies are blocked by a consent tool.

However, some cookie consent plugins have advanced scripts that can also block or control JavaScript execution based on user consent. If the Chaty plugin's JavaScript is configured to wait for a specific consent signal (like the cookieyes_consent_update event from CookieYes), it will not execute and load the widget until that signal is received, indicating the user has accepted.

Common Solutions

1. Verify Your Cookie Consent Plugin Settings

The first step is to double-check your cookie consent plugin's settings. Ensure that the Chaty-related local storage items are explicitly categorized as 'Necessary' or 'Strictly Necessary' so they are never blocked. The key identifiers are typically activechatyWidgets and chatyWidget_0.

2. Investigate JavaScript Execution Blocks

Some consent plugins delay the execution of all scripts until consent is given. You may need to consult your specific consent plugin's documentation to see if there is a way to mark the Chaty script as essential so it loads immediately. This often involves adding a specific script ID or name to an 'always load' allowlist within the consent plugin's configuration.

3. Seek Specific Guidance

Since this integration depends heavily on how both Chaty and your chosen consent plugin are coded, the most effective solution may require specific configuration steps. For direct assistance with configuring Chaty for a specific consent plugin, it is recommended to contact the Chaty team at [email protected], as they are best equipped to provide detailed, technical guidance for their plugin's behavior.

By understanding the interaction between local storage and consent plugins, you can better troubleshoot and ensure your Chaty widget is always available to your visitors.

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