Back to Community
Home / Community / Plugin → Popup builder & popup maker for wordpress – optinmonster email marketing and lead generation

How to Request a Refund for an Unexpected OptinMonster Charge

15 threads Sep 16, 2025 Plugin → Popup builder & popup maker for wordpress – optinmonster email marketing and lead generation

Content

Many WordPress users have reported unexpected charges from the Popup Builder & Popup Maker for WordPress – OptinMonster Email Marketing and Lead Generation plugin. This often occurs due to the platform's automatic upgrade system, which can trigger a payment if a free plan's usage limits are exceeded or if a trial period ends. This guide explains the common reasons for these charges and the official steps to request a refund.

Why Was I Charged?

Based on user reports, the most frequent causes for unexpected charges are:

  • Exceeding Free Plan Limits: The free plan has a monthly pageview limit. If your site's traffic exceeds this limit, the system may automatically upgrade your account and charge the associated fee.
  • Free Trial Conversion: If you signed up for a free trial that required a credit card, the subscription may automatically convert to a paid plan at the end of the trial period.
  • Auto-Renewal: Paid subscriptions are typically set to auto-renew annually. Users who cancel their subscription but do not remove their payment method may be charged again on the renewal date.

How to Officially Request a Refund

The 'Popup Builder & Popup Maker for WordPress – OptinMonster Email Marketing and Lead Generation' team states that billing and refund requests must be handled through their official support channels, not the WordPress.org forums. The forums are designated for troubleshooting the free version of the plugin only.

If you need to request a refund, you must contact their support team directly. Here are the official methods:

  1. Email Support: The most commonly referenced method is to send an email to [email protected]. Be sure to include your account details and invoice number.
  2. Submit a Support Ticket: If you can log into your OptinMonster dashboard at https://app.optinmonster.com, you can submit a ticket through the support section.
  3. Contact Form: You can also use the general contact form on their website at https://optinmonster.com/contact-us/.

What to Do If You Can't Access Support

Some users have reported difficulty submitting a ticket if their account status has changed. If you cannot access the support portal from your dashboard, your best course of action is to use the email method ([email protected]).

Important Tips for Your Refund Request

  • Act quickly. Refund policies often have time limits.
  • Cancel your subscription from within your OptinMonster account to prevent future automatic charges.
  • Keep a record of all your communication, including the date you sent your request and any ticket numbers you receive.
  • Be clear and concise in your request, and always include your invoice number.

For further disputes, you may need to contact your bank or credit card company to contest the charge directly.

Related Support Threads Support