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How to Fix the 'Invalid Response' Error in ExactMetrics (Google Analytics Dashboard)

19 threads Sep 16, 2025 Plugin → Exactmetrics – google analytics dashboard for wordpress (website stats plugin)

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If you're seeing a generic "Invalid Response" or "Invalid response, more details in JavaScript Console (F12)" error in your ExactMetrics (formerly GADWP) dashboard, you're not alone. This is a common error that can have several root causes. This guide will walk you through the most effective troubleshooting steps to resolve it.

What Causes the 'Invalid Response' Error?

This error is a catch-all message that appears when the plugin's AJAX request to fetch your analytics data fails or returns unexpected data. Instead of displaying your stats, it either shows the plain error message or a raw data dump. Based on common community reports, the causes typically fall into a few categories:

  • Plugin or Theme Conflicts: Another plugin or your theme is interfering with the request.
  • Browser Extensions: Ad blockers, privacy blockers (like Ghostery), or other browser extensions are blocking the analytics script.
  • Server Configuration: PHP memory limits are too low, or a server-side cache is serving a corrupted response.
  • Connectivity Issues: Rarely, local network or ISP blocks can prevent communication with Google's servers.

How to Troubleshoot and Fix the Error

Follow these steps in order. After each step, check your WordPress dashboard to see if the issue is resolved.

Step 1: Check the JavaScript Console for Details

The error message explicitly tells you to check the JavaScript console (F12). This is the most important first step, as it often contains a detailed log.

  1. Navigate to your WordPress Dashboard page where the error appears.
  2. Press F12 on your keyboard to open the browser's Developer Tools.
  3. Click on the Console tab.
  4. Look for any red error messages. You are specifically looking for a log that begins with ********************* GADWP Log ********************* or mentions net::ERR_BLOCKED_BY_CLIENT.
  5. The text in this log will often point directly to the problem, such as a memory exhaustion error.

Step 2: Disable Browser Extensions

Extensions like uBlock Origin, AdBlock, Ghostery, and privacy badgers are common culprits. They can block the necessary analytics.js script.

  1. Disable all your browser extensions.
  2. Refresh your WordPress dashboard.
  3. If the error is gone, re-enable your extensions one by one to identify which one is causing the conflict. You can then whitelist your WordPress admin domain in that extension's settings.

Step 3: Perform a Conflict Test

A conflict with another plugin or your theme is a very frequent cause.

  1. Deactivate all other plugins except ExactMetrics.
  2. Switch your theme to a default WordPress theme like Twenty Twenty-One.
  3. Check your dashboard. If the error is gone, you have a conflict.
  4. Re-activate your plugins one by one, checking the dashboard each time, until you find the one that causes the error to return.

Step 4: Clear Caches

Clear all possible caches to ensure you are not seeing a stale or corrupted response.

  • Clear any caching performed by your hosting provider.
  • Clear your WordPress caching plugin's cache (if you use one).
  • Clear your browser's cache and cookies for your site.

Step 5: Check Server Resources (PHP Memory)

If your JavaScript console shows a fatal error about memory exhaustion, your PHP memory limit is too low.

  • The error will look like: Fatal error: Allowed memory size of 67108864 bytes exhausted
  • You will need to increase your PHP memory limit. Contact your web hosting provider for assistance with this, as they can best advise on the correct way to increase the memory_limit value in your php.ini file.
  • As a temporary measure, you can also try deactivating and deleting unused plugins to free up memory.

Step 6: Re-authenticate with Google Analytics

Sometimes, the authentication token can become corrupted.

  1. In your WordPress admin, go to ExactMetrics > Settings.
  2. Click on the Verify Credentials button.
  3. If that doesn't work, go to the General tab and click Reconnect to fully re-authenticate your Google account.

By methodically working through these steps, most users are able to identify and resolve the cause of the "Invalid Response" error. The most common solutions are almost always found in Steps 1 (checking the console) and 2 (disabling browser extensions).

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