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How to Fix Popup Maker Subscription Form Issues and Customize Your Button

15 threads Sep 16, 2025

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Many users of the Popup Maker plugin encounter a common challenge: their subscription forms don't seem to save subscribers, or they want to customize the appearance of the submit button. This guide will walk you through the most common causes and their solutions, based on community troubleshooting.

Why Subscription Data Might Not Be Saving

If you've tested your form but find the subscriber list remains empty, you're not alone. Thread 9 highlights a known issue where a bug can prevent subscriptions from being recorded. While a permanent fix from the Popup Maker team is pending, there are steps you can take.

First Step: Provide System Info
To help diagnose the problem, navigate to Popup Maker -> Tools in your WordPress admin dashboard. Generate and save the System Info file. This information is crucial for understanding your specific environment if you need to seek further help from the community.

How to Customize Your Submit Button

A frequent question (as seen in Threads 6 and 7) is about changing the default style of the subscription form's submit button. The plugin's button typically inherits its basic style from your active WordPress theme. To override this and apply your own colors, you need to add custom CSS.

Solution: Add Custom CSS
You can add the following CSS code to your theme's customizer or in a custom CSS plugin. Simply replace the color value (#yourcolor) with your desired hex code.

.pum-sub-form-submit {
    background-color: #yourcolor !important;
}

Important Considerations and Integrations

It's important to understand that Popup Maker's built-in subscription form is basic. For advanced features like adding subject lines or message fields (Thread 10), you will need to integrate a dedicated form builder plugin.

Recommended Approach: Use a Form Plugin
The most robust solution for complex forms is to use a plugin like Fluent Forms, MailPoet, or others. You can embed these forms directly into your popups using their provided shortcodes. This method offers greater flexibility and reliability for capturing data. Guides on this integration are available on the Popup Maker documentation site.

For specific services like Mailchimp, ensure you have selected a valid list in the form's MailChimp tab (Thread 15) for the integration to work correctly.

By following these steps, you can resolve common subscription issues and gain more control over your popup's design.

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