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How to Disconnect or Remove a Pinterest for WooCommerce Catalog

30 threads Sep 16, 2025 Plugin → Pinterest for woocommerce

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Many WooCommerce store owners encounter a common challenge: they need to disconnect their Pinterest account or remove a product catalog, but the process isn't always straightforward. This often happens after migrating to a new ecommerce platform like Shopify, rebuilding a website, or simply wanting to stop syncing products. Based on community reports, this guide outlines the most effective methods to manage your Pinterest connection and catalogs.

Why Can't I Just Delete My Catalog?

The core of the issue lies with Pinterest's API. The 'Pinterest for WooCommerce' plugin itself does not have the capability to delete a catalog from Pinterest's servers. This is a restriction on Pinterest's side. Furthermore, if you have active advertising campaigns running that are linked to a specific catalog, Pinterest will prevent its deletion to avoid disrupting those ads.

Recommended Solution: If You Have Access to Your WordPress Site

If you can still access the WordPress admin area where the plugin was installed, this is the most reliable method to properly disconnect and remove the local data. Follow these steps carefully:

  1. Re-install the "Pinterest for WooCommerce" plugin if it's not already active.
  2. Navigate to Marketing > Pinterest > Settings.
  3. Disable the "Enable product sync" option.
  4. Enable the "Erase Plugin Data" option and click Save.
  5. Go to the Connection tab under Marketing > Pinterest.
  6. Click the "Disconnect" button.
  7. Finally, deactivate and uninstall the "Pinterest for WooCommerce" plugin from your Plugins list.

After completing these steps, the local XML feed file in /wp-content/uploads/ should be deleted, and all plugin settings should be erased. The catalog on Pinterest will then become inactive due to the broken data source link.

Alternative Solution: If You NO LONGER Have Access to Your WordPress Site

If your old WooCommerce site is gone and you can't reinstall the plugin, you cannot delete the catalog, but you can pause it directly within Pinterest to stop errors and sync attempts.

  1. Log into your Pinterest Business account.
  2. Go to your Ads manager and navigate to Catalogs.
  3. Find the old WooCommerce catalog and select it.
  4. Look for an option to Pause or disable the data source. There is no delete button available through the Pinterest UI for catalogs created by the plugin.

Pausing the feed will stop all synchronization attempts and prevent your Pinterest account from receiving errors, which can help protect your merchant status.

Important Notes and Limitations

  • No Deletion via API: It is not possible to fully delete a catalog created by the plugin through the Pinterest interface or the WooCommerce dashboard. The official stance from the 'Pinterest for WooCommerce' team is that this is a known limitation of the Pinterest API.
  • Multiple Catalogs: A known issue with the plugin has sometimes resulted in the creation of multiple duplicate catalogs. The same solutions above apply—pause the unwanted ones in Pinterest.
  • Pinterest Support: For issues directly within your Pinterest Business account, such as a catalog that cannot be paused or is affecting your merchant status, you may need to contact Pinterest Support directly for assistance, as they have control over their platform.

Conclusion

While the inability to directly delete a catalog can be frustrating, the process of disconnecting and pausing is designed to effectively achieve the same result: stopping the product sync and preventing errors. Always ensure you use the 'Erase Plugin Data' option before uninstalling to clean up local settings. For most users, following the steps for their specific situation will resolve the connection issue with Pinterest.

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