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How to Disable HubSpot Plugin Email Notifications in WordPress

12 threads Sep 16, 2025

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Many WordPress administrators using the HubSpot plugin find their inboxes filling up with automated email notifications. This is a common point of confusion, especially when other systems like Gravity Forms or Mailchimp are already handling notifications. This guide explains the most effective methods to disable these emails and regain control of your inbox.

Why You Receive HubSpot Plugin Emails

The HubSpot – CRM, Email Marketing, Live Chat, Forms & Analytics plugin is designed to notify site administrators of new form submissions and subscriber activity. While useful for some, these notifications can become excessive, particularly on sites with high user login activity or when they duplicate emails sent by other form plugins.

How to Disable HubSpot Notification Emails

Based on community support threads, there are two primary methods to stop these emails. The first is a simple settings change, and the second is a code modification.

Method 1: Clear the Notification Email Field (Recommended)

This is the standard and safest method provided by the plugin's functionality.

  1. Log in to your WordPress admin dashboard.
  2. Navigate to Leadin → Settings.
  3. Locate the input field labeled "Your email" or a similar field for notification recipients.
  4. Delete any email address present in this field, leaving it completely blank.
  5. Save your changes.

Once saved, the plugin should no longer send administrative email notifications for new form submissions or contacts. Your contacts will still be collected and synced within the HubSpot ecosystem.

Method 2: Manually Edit the Plugin's Code (Advanced)

If the first method does not work for your specific case—such as stopping a subscription confirmation email sent to users—a manual code edit is a known workaround discussed in the community. Warning: This method is for advanced users, as editing plugin files directly is not recommended. Your changes will be overwritten the next time you update the plugin.

  1. Access your WordPress site's files via FTP, SFTP, or your hosting provider's file manager.
  2. Navigate to the directory: /wp-content/plugins/leadin/inc/
  3. Locate and download the file class-emailer.php to your computer.
  4. Open the file in a plain text or code editor.
  5. Find line 117 (or search for the function responsible for sending the specific email you wish to disable).
  6. Comment out the line by adding // to the beginning of it. For example:
    //$this->send_subscriber_confirmation_email($history);
  7. Save the file and upload it back to the /leadin/inc/ directory, overwriting the original file.

Important Considerations

  • Disabling emails via Method 1 will not affect the syncing of contact data to your HubSpot account or integrated services like Mailchimp.
  • If you are receiving emails for WordPress login forms, this is a known issue the HubSpot team has addressed in past updates, particularly for custom login pages (e.g., /login-2). Ensuring your plugin is updated to the latest version may resolve this.
  • Community threads indicate that the plugin may not always integrate seamlessly with certain transactional email services like Mandrill. If you encounter formatting issues with emails, disabling HubSpot's notifications and relying on another system may be the best solution.

By following these steps, you can effectively manage the email notifications from your HubSpot plugin and prevent inbox overload.

Related Support Threads Support