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Fixing 'Under Construction' Pro License and Template Activation Issues

14 threads Sep 9, 2025 Plugin → Under construction

Content

Many users of the 'Under Construction' plugin encounter issues when trying to activate their Pro license or access premium templates. This guide covers the most common problems and their solutions, based on community reports.

Common Symptoms

Users frequently report these issues after purchasing the Pro version:

  • License key shows as "inactive" even after activation
  • Unable to select Pro templates despite having a valid license
  • Error messages like "Unable to contact licensing server"
  • Whitelist IP and other Pro features not working after activation
  • Being redirected to the Pro tab when trying to access features

Why These Issues Occur

Based on the pattern of reports, these problems typically stem from:

  1. License Server Communication: The plugin cannot reach the licensing server to validate your key
  2. Site Limit Restrictions: Your license may have reached its allowed number of activations
  3. Cache Conflicts: Browser or server caching may prevent proper feature activation
  4. Temporary Server Issues: The 'Under Construction' website or licensing server may experience downtime
  5. Plugin Conflicts: Other plugins may interfere with the license validation process

Recommended Solutions

1. Clear Cache and Cookies

Start with the simplest solution: clear your browser cache and cookies, then try activating your license again. Also check if you have any server-side caching (like Varnish or Redis) that might need clearing.

2. Check License Activation Limits

If your license shows as inactive on a new site but active elsewhere, you may have reached your site limit. The 'Under Construction' team typically allows license deactivation from previous installations if you contact them directly.

3. Verify Server Connectivity

The "Unable to contact licensing server" error suggests connectivity issues. Check if your hosting provider blocks outgoing connections or if there are firewall restrictions preventing communication with the licensing server.

4. Use Official Support Channels

Since these are Pro version issues, the WordPress.org forums cannot provide support. The most effective solution is to contact the 'Under Construction' team directly through:

5. Check Website Status

If the underconstructionpage.com website shows a 502 error (as reported in some cases), wait a few hours and try again. Server maintenance or temporary issues can affect license validation.

What Information to Provide When Contacting Support

When reaching out for help, include:

  • Your license key (sent to your email after purchase)
  • The email address used for purchase
  • WordPress version, PHP version, and plugin version
  • Specific error messages you're encountering

Conclusion

Most Pro license activation issues with the 'Under Construction' plugin can be resolved through direct communication with their support team. While temporary fixes like clearing cache may help, the most reliable solution is to use the official support channels designed specifically for Pro version customers.

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