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Fixing 'There Was an Error Processing Your Order' in WooCommerce Stripe

15 threads Sep 28, 2025 Plugin → Woocommerce stripe payment gateway

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If you're seeing the frustrating message "There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again," you're not alone. This is one of the most common issues reported with the WooCommerce Stripe Payment Gateway plugin.

This error is particularly problematic because it often appears even when the payment was actually successful on Stripe's end. This can lead to customers placing duplicate orders, unnecessary refunds, and a loss of trust in your store.

Why Does This Error Happen?

Based on community reports and common troubleshooting patterns, this generic error message can be triggered by several underlying causes:

  • Plugin or Theme Conflicts: Another plugin or your theme might be interfering with the Stripe payment process.
  • Outdated API Version: The Stripe plugin might be using an outdated API version that causes compatibility issues.
  • PHP Version Incompatibility: Some users have reported this error specifically when running PHP 8.x, with the issue resolving when rolling back to PHP 7.4.
  • Webhook or Signature Issues: A mismatch in webhook signatures can prevent proper communication between your site and Stripe.
  • Duplicate Payment Intents: Something may be causing the plugin to create a second payment intent while the first one is still being processed.
  • Address Validation Bugs: Recent plugin versions have introduced stricter address validation that can fail in certain checkout flows.

How to Troubleshoot and Fix the Error

Here are the most effective steps to resolve this issue, starting with the simplest solutions first.

1. Perform a Full Conflict Test

This should always be your first step. Temporarily switch to a default WordPress theme (like Twenty Twenty-Four) and disable all plugins except WooCommerce and the Stripe Payment Gateway. If the error disappears, reactivate your plugins and theme one by one, testing after each, to identify the conflict.

2. Update Everything

Ensure your WordPress, WooCommerce, Stripe Payment Gateway plugin, and theme are all updated to their latest versions. The 'WooCommerce Stripe Payment Gateway' team frequently releases updates that fix known bugs.

3. Check Your PHP Version

If you recently upgraded to PHP 8.x, try temporarily switching back to PHP 7.4 to see if the error resolves. If it does, you've identified a compatibility issue that needs to be addressed before fully migrating.

4. Reconfigure Your Stripe Webhook

A corrupted webhook can cause order status mismatches. In your Stripe dashboard, delete the existing webhook and create a new one. The webhook URL should be:
https://yourdomain.com/wc-api/wc_stripe/
Be sure to select all relevant events or use the "Select all events that are not selected" option.

5. Verify Your Stripe Keys and API Version

In your WooCommerce Stripe settings, ensure your Publishable and Secret keys are correct for your mode (Live or Test). Also, check that the plugin is using a recent, stable API version. An outdated API can lead to unexpected errors.

6. Check for a Specific Fatal Error

Examine your WooCommerce fatal error logs (WooCommerce > Status > Logs). A critical error from another plugin, like the one seen in a sample thread, can halt the payment process and trigger this generic message. Resolving that underlying fatal error will fix the Stripe issue.

7. Review Known Bugs

Check the plugin's GitHub repository for open issues. For example, a known bug related to High-Performance Order Storage (COT) incompatibility or address validation in version 9.7 could be the root cause. If you find a relevant bug report, you may need to wait for an official patch or consider a temporary rollback of the plugin to a previous stable version.

By systematically working through these steps, you can usually identify and resolve the cause of this vague but disruptive error message.

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