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Fixing Neve Footer Issues on Mobile and Tablet Devices

18 threads Sep 16, 2025 Theme → Neve

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If your Neve theme footer is disappearing, misaligned, or looks broken on mobile or tablet devices, you're not alone. This is a common issue with a few straightforward solutions. This guide will walk you through the most effective troubleshooting steps.

Why This Happens

Based on community reports, the primary reason for footer problems on mobile views stems from a core feature of the Neve theme. A few versions ago, the Neve team introduced separate footer builders for desktop and mobile. This allows for completely different footer designs on various devices, but it can lead to confusion. If the mobile footer builder is not configured, the footer will not appear on phones and tablets. Other common causes include CSS conflicts, caching plugins, and theme version discrepancies.

Common Solutions

1. Configure the Mobile Footer Builder (The Most Common Fix)

This is the first and most important step to check. The desktop and mobile footers are managed independently.

  1. Navigate to Appearance > Customize > Footer in your WordPress dashboard.
  2. At the top of the Footer section, you will see a toggle or dropdown to switch between "Desktop Footer" and "Mobile Footer" builders.
  3. Switch to the "Mobile Footer" builder.
  4. If it's empty, you will need to add the components you want to display (e.g., copyright text, menus, widgets). You can replicate the setup from your desktop footer here.
  5. Publish your changes.

As noted in one thread, a user resolved their issue by "switching to the empty mobile footer section and simply putting the exact same footer components there as in the stationary section."

2. Clear Your Cache

After making changes to your footer configuration, your changes might not be immediately visible due to caching. This applies to both browser cache and caching plugins (e.g., LiteSpeed Cache, WP Super Cache).

  • Clear your browser cache or try viewing the site in an incognito/private window.
  • Clear all cache from your caching plugin. One user confirmed that after configuring the mobile footer, "cleared the super cache and it also appeared."
  • As a test, you can temporarily deactivate your caching plugin to see if it is causing the conflict.

3. Check for Plugin Conflicts

A conflict with another plugin can sometimes prevent the footer from rendering correctly.

  1. Temporarily deactivate all your plugins except any necessary page builders.
  2. Check if the footer appears correctly on mobile.
  3. If it does, reactivate your plugins one by one, checking the mobile footer after each activation, to identify the conflicting plugin.

4. Ensure You Are Using the Latest Theme Version

Some footer builder options, like vertical alignment settings for rows, may only be available in newer versions of the Neve theme. Ensure both your Neve theme and Neve Pro addon (if applicable) are updated to their latest versions to access all features and bug fixes.

5. Custom CSS for Advanced Layouts

If your footer appears but the layout is not what you want on mobile (e.g., columns stacking into a single vertical line), you can use custom CSS to override the default styling.

Example: To force a 3-column footer layout on mobile devices, you can add the following code to Appearance > Customize > Additional CSS:

@media (max-width: 960px) {
    footer .footer--row-inner .row {
        grid-template-columns: 1fr 1fr 1fr;
    }
}

Always test CSS changes on different screen sizes to ensure they work as intended.

Conclusion

Footer issues on mobile devices are almost always solved by ensuring the mobile footer builder is active and populated with content. If problems persist, systematically working through cache clearance, plugin conflict checks, and theme updates will almost certainly identify the root cause. For more complex layout desires, custom CSS provides powerful control over how your footer is displayed across all devices.

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