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Fixing Duplicate Emails in Easy WP SMTP: A Troubleshooting Guide

47 threads Sep 16, 2025

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Why Am I Getting Duplicate Emails with Easy WP SMTP?

If you're using the Easy WP SMTP plugin and finding that your website's main email address is receiving duplicate copies of every notification, you're not alone. This is a common issue reported by users, where external recipients get a single email, but the site's primary address receives everything twice. Let's explore why this happens and how to fix it.

Common Causes of Email Duplication

Based on community reports and troubleshooting experiences, duplicate emails typically occur for one of these reasons:

  • BCC Configuration Conflicts: Some contact form plugins or WooCommerce settings might be automatically BCC'ing the site administrator, while Easy WP SMTP is also handling the delivery
  • Server-Level Forwarding: Your email hosting provider might be automatically forwarding copies of all sent messages to your main account
  • Plugin Conflicts: Other email-related plugins might be interfering with Easy WP SMTP's operation
  • Multiple Notification Systems: WordPress, WooCommerce, and contact form plugins might each have their own notification settings that overlap

Step-by-Step Troubleshooting

1. Check Your Form and WooCommerce Settings

First, review the configuration of any contact forms or e-commerce plugins you're using:

  • In WooCommerce: Go to WooCommerce → Settings → Emails and check if any administrative emails are set to send copies to your main address
  • In contact form plugins: Look for BCC or additional recipient settings that might be adding your main email address to all outgoing messages
  • Check if any forms have both a "To" and "BCC" field containing your main email address

2. Examine Your Email Hosting Configuration

Log into your email hosting account (cPanel, Office 365, Gmail, etc.) and check for:

  • Email forwarding rules that might be sending copies to your main address
  • Filters or rules that automatically duplicate incoming messages
  • Account settings that might be configured to keep copies of all sent messages

3. Review Easy WP SMTP Settings

Within the Easy WP SMTP plugin settings:

  • Check the "BCC Email Address" field in the plugin settings - if your main email is entered here, it will receive copies of all emails sent through the plugin
  • Verify that the "From Email" address matches your SMTP username or is properly authorized with your email service provider

4. Test for Plugin Conflicts

Temporarily disable other email-related plugins to see if the duplication stops:

  • Deactivate all plugins except Easy WP SMTP
  • Test email sending to see if duplicates still occur
  • Reactivate plugins one by one, testing after each activation to identify any conflicts

5. Check Email Logs

If you have email logging enabled (either through Easy WP SMTP or another plugin):

  • Review the logs to see if messages are actually being sent multiple times
  • Look for patterns in when duplicates occur
  • Check if different plugins or systems are each triggering a separate email send

When to Seek Additional Help

If none of these steps resolve the duplication issue, consider:

  • Checking with your hosting provider about server-level email forwarding
  • Consulting with your email service provider (Office 365, Gmail, etc.) about account-specific forwarding rules
  • Reviewing any custom code or functions in your theme's functions.php that might be hooking into email sending processes

Remember that Easy WP SMTP primarily handles how emails are delivered from your WordPress site, but other factors like form plugin settings, WooCommerce configurations, and email server rules can all contribute to duplicate messages reaching your inbox.

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