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Fixing Common Customify Theme Image Display and Sizing Issues

30 threads Sep 10, 2025 Theme → Customify

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Many Customify theme users encounter challenges with image display, sizing, and responsiveness across their WordPress sites. Based on community discussions, these issues frequently involve featured images, thumbnails, logos, and WooCommerce product galleries. This guide covers the most common problems and their solutions.

Common Image Issues in Customify

The reported problems generally fall into a few categories:

  • Images appearing blurry or low-resolution
  • Featured images not displaying on pages or posts
  • Inconsistent thumbnail sizes in archives and blog listings
  • Logo display and sizing problems
  • WooCommerce product image issues
  • Header and cover image responsiveness problems

Solutions and Troubleshooting Steps

1. Blurry or Low-Resolution Images

If your images appear blurry, particularly thumbnails:

Solution: Increase the thumbnail size settings. Navigate to Appearance → Customize → Blog → Blog posts → Layout and adjust the image size settings. For WooCommerce images, go to Appearance → Customize → WooCommerce → Product Images and increase the thumbnail width dimension. After changing these settings, regenerate your thumbnails using a plugin like "Regenerate Thumbnails" to apply the new sizes to existing images.

2. Featured Image Display Problems

If featured images aren't showing on pages or posts:

Solution: First check if this is a theme setting. Some versions of Customify may hide featured images on pages by default. Also verify that any custom CSS isn't overriding image display properties. If the issue appeared after a theme update, try reinstalling the theme (always backup first). For plugin-specific featured images (like Events Manager), check if the issue is compatibility-related after theme updates.

3. Controlling Image Sizes

To change specific image dimensions:

Solution: Many image size controls are available in the Customizer. For logo sizing, go to Appearance → Customize → Header → Logo & Site Identity → Logo Max Width. For featured image width, check the layout settings for individual pages and posts. For full-width images, ensure your image dimensions match your content area width (typically 1421px or similar for full-width layouts).

4. Custom CSS for Image Control

When theme options don't provide enough control:

Solution: Use additional CSS carefully. Navigate to Appearance → Customize → Additional CSS to add custom styles. For example:

.entry-meta span a {
    font-size: 10px;
}

However, check that your custom CSS isn't conflicting with other styles. One user discovered they had accidentally added img { width: 25px; } which made all images tiny.

5. Responsive Image Issues

If images don't display properly on mobile devices:

Solution: For header images, check the cover settings in Appearance → Customize → Layouts → Page Header → Cover settings. Experiment with the background size settings (Default/Auto/Cover/Contain) to find what works best for your image across devices. For featured images not scaling on mobile, check if there are maximum width or height constraints in your CSS.

General Troubleshooting Tips

  • Always clear your cache after making changes (both browser and any caching plugins)
  • Test with all plugins temporarily disabled to rule out conflicts
  • Switch to a default WordPress theme briefly to identify if the issue is theme-specific
  • Ensure your images are optimized for web before uploading
  • Check that your image dimensions match where they'll be displayed

Most image display issues in Customify can be resolved through the theme's built-in customization options or with minimal custom CSS. The key is understanding where each type of image is controlled within the theme's structure.

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